Contact Center

Hello all....I'm very new and green to UCCX- version 8.5.1 . I have a colleague here looking to adjust the time or delay for when an incoming call to our queue is deemed abandoned. Apparently our wallboard is showing an abandoned call very quickly wo...

I have a UCCE with CCM.All my agents have CTIO and IP phones with 2 lines. the ANIS of the call is 5556210000 02/06/15 13:36:19.862  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eAgentStateEvent ), EnablementMask = 201b000002/06/15 13:36:...

Hello, we would like to have some help regarding a CUCCX upgrade and the subsequent SWSS activation. Currently, we have a CUCCX 8.x Premium + HA. Now, since we don't have ESW/UCSS coverage, we have read somewhere that, to activate SWSSs, a license re...

Hi,We have the following infrastructure:1. CUCM = 8.5.1.13900-52. UCCX = 8.5.1.11004-25There are about 60 users, out of them almost all of them are on 7962s.Out of the all 60 users, 2 specific users have 7962 and one has 7965 phone we encounter issue...

Hi,I'm deploying BE 6000 and am currently trying to install licenses.I'm wondering how do we get 5 UCCX enhanced licenses that come as promo with the UCCM? We ordered HA licenses and an additional 5 enhanced licenses (the goal is to have 10 with the ...

I'd like to create a UCCX trigger (let's say dn:111) that runs a script that will forward the calls 50% of the time to dn:222 and 50% of the time to dn:333 (a circular distribution)I don't want to use the agent software, just a UCCX application.  Is ...

I have purchased an SSL certificate from a CA and uploaded it in the Social Miner. How can I make the web server use the new certificate? I have tried restarting couple services, even bounced the server. No luck; it is still using the default self-si...

I have been asked to design a script that essentially places calls to specific numbers based on date/time.The script will be used for physicians to call in when they need advice/second opinions on things. We have an employee who would manage the sche...

Does anyone know how long the Windows to Linux restore/upgrade takes?I have been stuck at Phase 0 of the upgrade/restore process on a 8.5.1 SU1 update now for 3 hours and the status screen has not changed.

Dear Patrons,Is there any way to map the call types to DN in a bulk tool, I searched everywhere but couldn't find any. Right now I'm prefixing a numeric value to select easily, can you help me out, I have tons of DN to be mapped to Call types!

I am able to login using the username and password that I created in Cisco Unified OS administration and through command line.  I forgot the username and password for Cisco Unified UCCX Administration and Cisco Unified Desktop Administrator.  How do ...

Does anyone know if it is possible to pick emails from a UCCX email queue ?  I have a client that needs this requirement.any help appreciated.Darren