Contact Center

I have a customer that is upgrading UCCM and UCCX. They are currently using CAD and have "Enhanced" licensing for UCCX. They would like to see integration with Salesforce.com.To do this with CAD I know they will need to ugrade UCCX to a "Premium" lic...

Does anyone have any links to online Video on Demand training for Cisco Unified Web and E-Mail Interaction Manager?  All replies rated.  Thanks in advance

RTMT is showing that UCCX is throwing an error CCXToCUICCVDSyncFailed. Looking for information on what this is and how to fix it.  Obviously something isn't syncing between UCCX and the built in CUIC, but I'm not finding much else on this.  How does ...

Hello,Our two UCCX servers keep failover becuase our bandwith is saturated at night with servers backups between both sites.  I was thinking is there a way to go around lossing connectivity between uccx servers if bandwith is saturated like maybe cha...

Hello ,We are using Cisco EIM/WIM 9.0.2.I wnt to manipule my outgouing e-mail address basicly from e-mail address.I can not find how can I do that.Can you please give me point for this case.How can automatickly change this address on the agent consol...

Hi,one of agent is stuck in the login state . We are using the UCCE setup version-8.5. when i was trying to kill this agent session through PG CMD line (using procmon -->>>resetas Agent ID ) its showing "Agent already logged out or pending log out. A...

Hi, We are running UCCX 8.5.1.11003-32, In the supervisor desktop what I know is Total calls = Handled calls+Calls Abandoned+Calls Dequeued.But one of our CSQ is showing an extra call always in the Total calls, ie, Total calls = Handled calls+Calls A...

Hi All,I would like to know why we have to use tranlation route instead or Send to VRU for IVR based campaigns, even when I have CVP as routing client?Thanks and Regards,Thammaya  

Hello,Where exactly on the uccx server version 8.5 can you find some output that shows me what time and date the server failover.  Is it a command I need to run in Linux or is it a log in RTMT that will show me this if so what collect log should I ru...

I want increase the amount of  hold time on each successive loop through the queue so that when I announce their place in the queue they will gain some ground. I am using reporting stats and playing the prompt to announce the place in the queue and I...

Dear Experts,We've informed a problem that, while some agents are in the phone call to support their client, another call is interrupted those Agents. And if the agents are not responding, those call those call are showing as abandon which  are hampe...