08-18-2022 07:14 AM - edited 08-18-2022 07:16 AM
Hello everyone,
I want to implement a CUIC report to Cisco Finesse Desktop but this doesn't work. The browser just doesn't load the page. The reason is the X-Frame-Options header. CUIC tells in Header, that "X-Frame-Options" is "sameorigin". But because Cisco Finesse is running in https://<fqdn>:8445 and CUIC is running in https://<fqdn>:8444, it doesn't work. So yeah, technically it's correct.
Now my question is, how I can change it? It has nothing to do with CORS. In CLI i just can find CORS settings but nothing for X-Frame-Options. Am I missing something?
If this is not possible: How I can embed reports from CUIC to Cisco Finesse?
Best regards
A_
08-18-2022 10:13 AM
I've used this in the past for this use case: https://github.com/CiscoDevNet/finesse-sample-code/blob/master/CUICSampleGadget/README.md
david
08-19-2022 02:06 AM - edited 08-19-2022 02:16 AM
Yeah, I'm using this. But because of mentioned X-Frame-Options CUIC is blocking the page being embedded somewhere else. So, I can't embed CUIC in Cisco Finesse.
I guess it's not possible and I have to use https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_1261/user/guide/cuic_b_user-guide-1261/cuic_b_user-guide-1205_chapter_0111.html
But I'm not sure if this documentation is really for UCCX environments because the filter just doesn't work.
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