Hello Team, We would like to set up a third-party application to fetch the caller’s details which are required to integrate with UCCX to send the caller's number once the agent accepts the call, below the call scenario, please advise whether it’s doa...
Forum Posts
Resolved! Get data from URL
Hi, in a CCX script I need to get data coming from an external http server. I know that there is the "make rest call" step, I'm wondering if I can get data coming from a HTTP request also with other simpler steps, or if make rest call is the only way...
HelloI have enough licenses in our UCCX 12.0.1.10000-24 , but when I try to enter to Finesse after entering credentials I receive the next message - Your sign-in attempt failed because the maximum number of licenses has been exceeded. Please contact...
I have created a new user. This user has extension mobility and is a Finesse user. I have created many users with this kind of profile. I can see the user in RMCM. I can even see the phones MAC address they logged into in controlled devices. Whe...
PCCE 12.X SPOG is not working ,getting Service Temporarily Unavailableany help is greatly appreciated.
Resolved! UCCE 12.5 SSO test not working
Hi, I am trying to setup SSO on UCCE 12.5 and IdS 12.5. I have configured window 2012r2 server as ADFS server by following below guide https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/200612-Configure-t...
I need to look up data from 2 different tables to match the person ID from the PersonID table with the peripheral number from the agent table. Here is my query which works fine in SSMSSELECT t_Person.LoginName, Agent.PeripheralNumberFROM Agent INNER...
Hello, I have a few question regarding CUIC report. I have two types of reports, one is normal skill group and another one is enterprise skill group. When I compare these two reports I could see abandoned count for these two reports are not same. ...
I'd like to collect user status via finesse API. However, there is 401 http status code when I access "https://uc-pl-finsub.ucm.corp.akamai.com:8445/finesse/api/User/hioka". The entrypoint was accessed by "NonGadgetPythonSample-Finesse-11.0.1-v1.1".h...
when upgrading uccx from 11.5 to 12.5 do we need to redo scripting
HiI've setup a "web call back" function in UCCX. The issue is the call back gets initiated as soon as user hits submit button. I want the call back made to customer once they've reached front of the queue. I get around this easy by computing position...
When we tried open the campaign from uccx, we are getting the "Error while reading the Campaign." error message. and also we can see with the same name duplicate campaign created in uccx. if we tried to delete also getting the same error"error while ...
we have just installed the LAB setup . Everything looks good so far.But CVP GUI is not working , the URL is m trying -- https://172.xx.xx.xx:9443/oampany idea what needs to be done get this working
Quick question. With smart licensing is there still a CTI port limit? If I have 20 agents is it still 40 ports? Or has this been removed now with flex.. Thanks!Chad
Hello Frends. I change the name of the script in scirpt in uccx, it does not work.We wanted to make a script change in uccx.We made some changes in the script and created an Applications list named AMw for testing.But it didn't work.Then we checked b...
