01-25-2017 12:49 AM - edited 03-14-2019 04:59 PM
Hi,
While I am trying to pull the any report on CUIC I am getting below mentioned error.
Error updating the filter information. com.cisco.ccbu.cuic.objectmodel.CuicHibernateException
01-25-2017 06:13 AM
Check out:
http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/117741-probsol-cuic-00.html
02-05-2017 10:14 PM
Hi Chris,
Thanks for your reply. What link you have provided its not contain my issue.
1.Initially while pulling the report from CUIC was getting "Dataset Status is Unknown" error
For this I have cleared the CUIC Cache from CLI by using below commands
run sql delete from cuic_data:cuicdataset
run sql delete from cuic_data:cuicstatisticsdatasets
run sql delete from cuic_data:cuicstatisticsviews
run sql delete from cuic_data:cuicdatasetreplicated
2. Then restarted the services on both node 1 and node 2 using the below commands from CLI:
utils service restart Cisco Unified Intelligence Center Reporting Service
utils service restart Cisco Unified Intelligence Center Serviceability Service
After this work around I use to pull the reports for some time and again when I tried to pull the reports got different error. Below is the error.
07-31-2017 08:47 AM
06-04-2018 12:04 PM
06-04-2018 12:31 PM
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