06-12-2015 02:28 PM
Running CUIC Version:10.5(1) build 1 (10_5_1_10000_7) and Finesse Version 10.5
Hopefully this makes sense...
Is there a way to create a Agent Call Detail CUIC permalink report that can be used for each individual agent as a Gadget without the need to create multiple permalink reports? Let me know your thoughts.
Solved! Go to Solution.
06-29-2015 11:34 AM
Some data is only available to supervisors.
As far as linking a permalink report from CUIC, please take a look at this document, and see if this is what you are thinking.
Under the section...
Add Live Data Reports to Team Layout
There is a discussion on permalink abilities...
Cisco Finesse Administration Guide Release 10.5(1) - Manage Desktop Layout [Cisco Finesse] - Cisco
06-15-2015 12:38 PM
Are you interested in having the report accessible by each agent, or by a supervisor?
06-15-2015 12:41 PM
Hello,
yes, by each agent.
06-29-2015 11:34 AM
Some data is only available to supervisors.
As far as linking a permalink report from CUIC, please take a look at this document, and see if this is what you are thinking.
Under the section...
Add Live Data Reports to Team Layout
There is a discussion on permalink abilities...
Cisco Finesse Administration Guide Release 10.5(1) - Manage Desktop Layout [Cisco Finesse] - Cisco
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