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Dears,I am using Cisco UCCX finesseI have embedded my application inside finesse as a gadget using gadget tag as <gadget>my primary ip </gadget>if finesse failed to reach the primary ip .I want to have a mechanism to switch to my secondary IPis there...

HelloI am working with CISCO finesse agent teams, i learned that an agent can only be part of a single team.My question is:Can there be multiple supervisors of a single team?regards

Hi,We are planning to develop our own CCX wallboard and offline reports. Can you please suggest us what are the SDKs CCX provide for this?Does CUIC is sufficient for all kind of reports or we need to work on combinations like CUIC, CTI OS, CCX databa...

Running CUIC Version:10.5(1) build 1 (10_5_1_10000_7) and Finesse Version 10.5Hopefully this makes sense...Is there a way to create a Agent Call Detail CUIC permalink report that can be used for each individual agent as a Gadget without the need to c...

Hi,Currently i have some ECC variables configured to pass information from IVR script to another application on agent desktop ussing Finesse, but sometimes i get the ECC variable just blank without the information captured from IVR, this happen apare...

Hi,We're using Record element to collect some prompts from customers in CVP 8.5 and encountered a problem with the max record time parameter. We set it to 7s (seven seconds) and most of the time, the recording stops at seven secs. Only for about 40 c...

Dears,I have created a sample CVP Call studio application to test a webservice that integrates CVP with a oracle database using a webservice that run over weblogic server. once the application is invoked i got error 500 Internal server error with the...

I've tried to use wildcards such as *1234 when using MediaSense Search and Play with no luck.  Can wildcards be used in the MediaSense search and play application?