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Intro to Ansible

Good Documentation

The Great Selenelion


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Hi,I am writing a gadget and inside the gadget there is a need to extract the ICM ID. For those, who are familiar with Cisco CTIOS Agent Desktop, I can get the ICM ID. Now is there an API that I can call to extract the ICM ID for the call.Thanks.

Hi,If I export a report to excel manually (Export  > runs to file,  web page – save CSV ) Date Format is 16/06/2015  00:00:00 (  DD/MM/YYYY HH:MM:SS ) If I schedule it to save it to remote location as csv file the date format is different00:00.0  ( ...

RJ5 by Level 1
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Resolved! CORS Finesse

Hello,I has a problem with CORS. I' m using Finesse 10.5 and would like to communicate with other application which is on other domain. I try to use some work arounds but it still not works. I want to add headers like Access-Control-Allow-Origin but ...

There is a simple an native way to log the digits values when the customer goes for exit state max nomatch or nomatch interaction inside element ? Exist other way capture on log every digit input on VXML application?it possible some XML properties fo...

Dears,I am using Cisco UCCX finesseI have embedded my application inside finesse as a gadget using gadget tag as <gadget>my primary ip </gadget>if finesse failed to reach the primary ip .I want to have a mechanism to switch to my secondary IPis there...

Hi,We are planning to develop our own CCX wallboard and offline reports. Can you please suggest us what are the SDKs CCX provide for this?Does CUIC is sufficient for all kind of reports or we need to work on combinations like CUIC, CTI OS, CCX databa...

Running CUIC Version:10.5(1) build 1 (10_5_1_10000_7) and Finesse Version 10.5Hopefully this makes sense...Is there a way to create a Agent Call Detail CUIC permalink report that can be used for each individual agent as a Gadget without the need to c...

Hi,Currently i have some ECC variables configured to pass information from IVR script to another application on agent desktop ussing Finesse, but sometimes i get the ECC variable just blank without the information captured from IVR, this happen apare...