Hi,I am writing a gadget and inside the gadget there is a need to extract the ICM ID. For those, who are familiar with Cisco CTIOS Agent Desktop, I can get the ICM ID. Now is there an API that I can call to extract the ICM ID for the call.Thanks.
Hi,I am writing a gadget and inside the gadget there is a need to extract the ICM ID. For those, who are familiar with Cisco CTIOS Agent Desktop, I can get the ICM ID. Now is there an API that I can call to extract the ICM ID for the call.Thanks.
I'm trying to create custom stored procedures for CUIC custom reports using CUIC Premium. I installed and setup Squirrel, no problem. When I try to connect Squirrel to the UCCX database, I get:Caused by: java.sql.SQLException: Incorrect password or u...
Hi,If I export a report to excel manually (Export > runs to file, web page – save CSV ) Date Format is 16/06/2015 00:00:00 ( DD/MM/YYYY HH:MM:SS ) If I schedule it to save it to remote location as csv file the date format is different00:00.0 ( ...
Hello,I has a problem with CORS. I' m using Finesse 10.5 and would like to communicate with other application which is on other domain. I try to use some work arounds but it still not works. I want to add headers like Access-Control-Allow-Origin but ...
Hi all,we are using Finesse 10.5.1. Is there a way to get the user description with the rest api? I cant find it on the class JsDoc Reference - finesse.restservices.UserThank you!
There is a simple an native way to log the digits values when the customer goes for exit state max nomatch or nomatch interaction inside element ? Exist other way capture on log every digit input on VXML application?it possible some XML properties fo...
Dears,I am using Cisco UCCX finesseI have embedded my application inside finesse as a gadget using gadget tag as <gadget>my primary ip </gadget>if finesse failed to reach the primary ip .I want to have a mechanism to switch to my secondary IPis there...
HelloI am working with CISCO finesse agent teams, i learned that an agent can only be part of a single team.My question is:Can there be multiple supervisors of a single team?regards
CUIC 10. Customer has bunch of WebView reports for Enterprise Service. Cannot find a single Enterprise Service template for CUIC.
Hi,We are planning to develop our own CCX wallboard and offline reports. Can you please suggest us what are the SDKs CCX provide for this?Does CUIC is sufficient for all kind of reports or we need to work on combinations like CUIC, CTI OS, CCX databa...
I want an interaction between a customer and a UCCE agent through SMS. For this purpose I am using Social-Miner callback API just to reserve an available agent and get the agent id. So my question here is that how can I get or reserve the ID of an av...
Running CUIC Version:10.5(1) build 1 (10_5_1_10000_7) and Finesse Version 10.5Hopefully this makes sense...Is there a way to create a Agent Call Detail CUIC permalink report that can be used for each individual agent as a Gadget without the need to c...
Is there a link or document that provides details on CCB design other than the CVP SRND?I have a solution with the central UCCE/CVP core in the US, and remote sites in UK and Singapore.The US site includes a CVP Reporting Server, and the CVP Ops Cons...
Hi,Currently i have some ECC variables configured to pass information from IVR script to another application on agent desktop ussing Finesse, but sometimes i get the ECC variable just blank without the information captured from IVR, this happen apare...
Hi,We're using Record element to collect some prompts from customers in CVP 8.5 and encountered a problem with the max record time parameter. We set it to 7s (seven seconds) and most of the time, the recording stops at seven secs. Only for about 40 c...
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