CUIC historical Reporting issue

[Sonam]

Hi,

I have uccx 11.5. Cuic reporting was working just fine about a month ago for more than a year. Now historical reporting is not working but live reporting in cuic is still working. It took me so long to figure out the reason .. please help!!

[Aseem Anand]

Hi,

Did you upgrade your UCCX recently? If yes then please go through the filed notice:

https://www.cisco.com/c/en/us/support/docs/field-notices/700/fn70036.html

Also, can you try to restart the CUIC services on UCCX and check if it works?

Regards,

Aseem Anand

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