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Hi,Before agent picks up call ringing on finesse desktop it is playing wrong music (Agent state will be in reserved state). How can we change it?when call is ringing on agent finesse and if he doesn't pick up, it is playing some music. I want to cha...
Hello, I am looking for call Transfer/forward report . We receive call on ip phones/jabber and we sometimes needs to transfer call to other DNs or to PSTN numbers. I am looking for detailed report on call transfers made from ip phones/jabber to other...
Hi,Contact center with uccx and cucm working fine for more than 3 years. I am trying to add new trigger in uccx for new telco operator with SIP Trunk with cucm. Connection all done . I am trying to get call to the same team in uccx for calls from new...
Dear All, I have an alarm in Cisco TelePresence Conductor "All conference bridges either have a status of 'Unusable' or 'Busy out"and not able to make any conference call. Please help!!
Hi Roger,Thank you for quick response. I am using uccx and cucm 11.5 version. I configured many teams with csqs which all working fine. For the new team i have created in uccx , when call ringing on agent is not received it is playing wrong music. i ...
Hello Dekwan,Can we increase Shindig which has a 5 second timeout for REST to 10 or 15 sec? instead of 5 sec can we increase? if so how can we do that please help!
Hello Prasad, I dialed Trigger number(CTI RP) internally from ip phone and the beep sound is there. Please advise how to take packet capture and from which all hops. Thank you
Hi Jason,Is the person assigned to that phone an agent?Yes, If so, do you have the recording tones set to on in CUCM?NO, the recording tones is disabled on cucm on each phone. Do you have other phones or agents that are being recorded with the tone ...
