I am hoping this is an easy fix. We have a small call center running UCCX 12.0. We have several scheduled reports that run daily and weekly from the CUIC. Everything has been running fine until this weekend. Now the reports run and are emailed out, but they are blank. There is no data on them. If I run the report manually within the CUIC, they are don't show anything either. The agents are taking calls fine, but nothing seems to be get recorded in terms of historical reporting. I am trying to avoid having to reboot all the various servers after hours to see if that fixes the issue. Is there some sort of service somewhere that can be restarted without impacting live calls that will fix things?
