My company has recently moved to CUIC 12.1 and I have created multiple saved reports. When I return to my reports next day or next week (no time pattern), the default filters for "Time Range" change from All Day to a custom range I have not selected....
Forum Posts
Hi Guys I just need your help to check if we can enable ANI based Routing on the UCCE based on the scenario below. Declare certain station numbers in the system example 10000,10001,10003 and when they dial the Call Center Main Line, Example 55555, th...
w do i enable My Statistics feature for one of my user?She has supervisor access but she does not have the My Statistics
Hello All,We just added a new feature to Blind Transfer customer callers to a Post Call Survey. Everything appears to be working great, except I noticed that the incorrect Caller-ID is being displayed in the Database where the Post Call Survey writes...
Hi All, i have a cucm cluster integrated with two UCCX Clusters, once i configure any Agent and before i associate it with RmCm i will see the agent as resource in both Cluster ? its normal scenario ? and what about the license coz i know the license...
Resolved! Salesforce integration with Cisco
Hello everyone, query, some of you will have had the experience of integrating the Salesforce CRM with a Cisco contact center ?, there is a Cisco guide, which as a requirement must be installed:One of the following Cisco® Telephony Service Providers ...
Hi Guys Please if some one can explain the following. What is the purpose of these licences. I tried to check on the CCW but still stuck. CCX-125MEDIAKIT-K9CCX-125-LICK9CCX-125-N-P-LICCCX-125-PHA-LICCCX-125-CR-LICCCX-125-AQMLIC Does any one the above...
A skill grp has a cache figure where the max calls are held as with outbound dialler. Is there a table holding the cache calls so I can how many are cache to be dialled. I can see calls in the dialer detail table but that can be many 10's/ 100' s as ...
I have a situation where at the end of the day, the agents log off, campaign closes down for the day to be reopened tomorrow. In the detailed dialler table there may be say 10 calls with a call status zone of p which is pending not called. The day th...
UCCE 10.5.Deleting an outbound dialer campaign, will all historical data (call activity, etc) associated with the campaign be deleted as well?
Hi thereI confused with conectivity between devices in the UCCE solution, for example CUCM needs to have a CTI conectiviy with ICM, but why would the CUCM still the JTAPI?or in UCCE you would need PG´s to connect with all the peripherals in your solu...
UCCE 10.5Deleting a dialer campaign, will all historical data associated with campaign (call activity etc,) be deleted as well?
We've deployed below packaged contact center solution across two data centres (Side A and Side B)Deployment Type Packaged CCE: 2000 AgentsUnified CCE Version 11.6.1.0.23.39Hardware: Cisco UCS C240M4SX -- 2 UCS Box per Data centre We're planning to sh...
With more CCX agents working from home we are seeing issues that are typically network related. Usually surrounding the agent status getting stuck or not updating at all.After reviewing plenty of logs it is usually determined to be a networking issu...
Our Supervisor Desktop user wants us to add two Agents in order to monitor when they are on line, but doesn't want these Agents receiving Team calls. They are just in Supervisor Desktop for monitoring purposes.Can I add Agents without using additiona...
