Hey experts, i've been trying to create Simple Uccx script that will play prompt like for sales press 1 and if customer press 1 then script will transfer that call to Queue but when,i he press 1script terminate that call.I've attached my script so we...
Forum Posts
Resolved! FIPPA agent login issue
Hi,I have an agent that is facing problem when login to IP phone.This agent was able to login without any issue but his phone was physically damaged today, and he did not sign out from that phone. He was given a new phone and I have setup the new pho...
Hello, I have installed MediaSense 10.5. In the Call Control Provider I can see only one CUCM in Call Control Provider section. For AXL service provider I can see two CUCM in MediaSense. In total there are 5 CUCMs that are needed to be shown in Medi...
I am doubtful this is possible, but I will ask based on a request from users.Is there a way that agents can dynamically (i.e. on their own, without admin involvement) choose what queue to take calls from (i.e. log in to or go ready in) when assigned ...
Hi, Does anyone know how I can download the UCCX web chat transcripts for a particular queue or team? I'm looking at the bulk download tool https://github.com/umnagendra/socialminer-bulk-transcript-downloader and it works well but I would like to be...
Resolved! Finesse Manage Customer Tab
Dear All,May I ask you what is 'Manage Customer' tab in Cisco Finesse, and how does it help me. It throws the below error when I click on this tab. Attached is the screenshot. It would be really helpful if you share configuration guides.Note: My UCCX...
I am using Switch String () to identify the caller based on the caller ID and provide them the prompt in the appropriate language based on the caller ID. The string I am using here is the caller ID which I have captured as: sCallingNumber = Get Call ...
Cisco CVP currently supports FTP for IIS media server. With all the security vulnerabilities getting reported every other day, does any one know when would this be switched to SFTP? Thanks!
Hi, before I open a TAC case I was wondering if anyone had any insight into this.I've done a fresh install of AQM and it's working fine, except when I try to run any report. "Run Report" results in the following errorQMR2005 Wrong parameters for this...
Our call center is slammed and calls are holding longer than normal. We ran into the usual hour limit of the MaxTimeinQueue and raised it to 2 and then 4 hours. However, calls still seem to be disconnected regularly around 1.5 hours, well below our s...
Hello All. I am trying to enable FTP service on my Media server so the recorded messages will go directly to IIS path. While doing so I am getting this error " Test Sign-in failed because the provided credentials were invalid. Check credentials and ...
Resolved! Connection to CCX Database via Python
I'd like to pull out data from the CCX database with a Python library. AFAIK, the only way to do this is connecting via custom software (e.g., Python) to the CCX's Informix. After installing the Informix Client SDK and pyodbc (a Python library for OD...
I have a requirement to schedule a customized CUIC report that should generate report in XLS format for one time a day. That XLS file should have different colours in different headers. I understand we shall have threshold setting for field values in...
Hi All, I'm hoping someone can help here. I recently migrated a CUCM cluster from an AD connection with multiple forests, to a single AD-LDS server as I needed to enable authentication. This mostly went ok but during testing, I found that the users ...
Hello Guys,Please help me on this issue.We just deployed UCCX 10.5 and apparently some finesse agent desktop does not display live reports on finesse but others do. Also the keypad on finesse page does not appear. I have tried to match the browser se...
