CUIC report configuration for calls to voice mail

[00u1c1e8sgNfbgbZ15d7]

Hello everybody.

My customer has CUCM 12.5.1.13900-152 & CCX 12.5.1.10000-31.

They have a Helpdesk script that sends calls to a unity voice mail account (associated to ext 989) when:

a) After hour from 11p to 6am M-F and all hours on weekend and holidays.

b) PathUnavailableDN

c) XferDestMaxQLoopsExceeded

Customer wants a report showing how many calls goes from CCX script to this voice mail account.

I am new generating reports from CUIC, is there a way to generate this kind of custom report from CUIC?

Can this report also specify the time of transfer calls to this voice mail account?

Thanks for your help

[Elliot Dierksen]

I would suggest that you use a 'set enterprise data' step, and set a flag in one custom call variables. You can use that value to select items for your custom report.

[00u1c1e8sgNfbgbZ15d7]

Could you please provide a link with procedure to use 'set enterprise data' step?

This configuration is on CUIC?

I appreciate your help.

[Jose Gomez]

other option is work with uccx´s script, add a queue for voicemail, on that step dequeue the call once is queued, the pourpose is to have how many calls goes through the queue, after dequeued sent the call to voice mail.

on cuic add the queue (voicemail queue) on report filter.

[Elliot Dierksen]

No, that would be in the CCX script prior to the 'call transfer' step where the call is sent to voicemail.

[00u1c1e8sgNfbgbZ15d7]

They have a specific number for calls to Unity AA.

Let me try to configure it on this way.

Thanks