CUIC Reporting on ECC Variables

[Kelin Webb]

I've applied scripting to one of my call menus that would record what option the caller selected, and I'm trying to get that over into a CUIC Report. Normally, that wouldn't be problem but I'm in the fun situation where all of my Call.PeripheralVariable values are being used by other Applications.  Am I out of luck? Can I work around that somehow? Thanks in advance!

(https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/212485-configure-uccx-to-show-options-selected.html)

[OnkarMahajan38629]

Hi Kelin,

"While the Cisco pre-defined enterprise call variables are all written to the db_cra database and thus can be used in reporting, the ECC call variables are not written to the db_cra dabase and cannot be used in Cisco Unified CCX reporting."

I guess reporting is critical then you can continue using enterprise call variables and filter the report based on specific application name.