We're on version 12.0.10000-24 of UCCX and have a Pub/Sub environment. We recently moved our servers to Hyperflex and it seems that UCCX Pub is having a difficult time starting up all its services. The pub did hit 100% Full Disk Space (active partition) around the same time of the issue; but TAC fixed that issue, but since then all services haven't fully come back online.   CCX Notification, WebServices, Configuration API, and Administration are the ones that fail to start, and come up 'Stopped'. Manually attempting to start them fails, and they revert back to 'Stopped' after a moment of Initializing.   UCCX Sub is working normally, but also nearly filled up on active partition disk space. Looking for any suggestions on which logs to look at in RTMT that might help us out. ... View more

UCCX Publisher - 12.0.1.10000-24   We noticed high cpu usage on our UCCX Pbb and then jumped on via CLI and noticed the disk space was full (0% free) on the active partition.   I tried clearing out some logs via the RTMT (no cores to clear or dumps) but the active partition space did not alleviate a single bit. But, I'm usually apt in clearing common/inactive partition... and haven't cleared an active one before. I did note that the Watermark Values are set where they should be, but seem to be ignored? We bounced the system (UCCX Pub) and now it seems to no longer be able to get into the CLI environment; stating an 'Exception' in thread main java.lang.NumberFormatException: For input string. Which seems to render the CLI unusable. ... View more

UCCX Version: 12.0.1.10000-24 No major changes/updates done on UCCX since we upgraded to 12.0.x - I received a report that the Live Data wasn't working so I had the agents try multiple browsers and none of them were able to display it. (Firefox, Chrome, IE, and even Edge) Usually it's cache or the browser updated, etc..   I bounced both Pub/Sub UCCX Servers overnight when I noticed the Data Source is reporting down (pic below); hoping that would restart it, but that didn't work. It's still reporting down. First time I've seen it down like this.   CLI is showing no open ports on 9443... wasn't sure if there's a specific service that I can restart to try and restart the data source. TAC case has been opened; but wanted to poke around the Community to see if anyone else has run into this before.   Edit: It looks like the service is UP on the Sub, and if agents switch to using the Sub they can access the Live Dashboard. So, it looks like we're having a problem with the Pub only.   ... View more

Since upgrading to CER 12.5.1.10000-7 we are attempting to make some edits/updates to the LAN Switches in the system but when we go to edit/view them we get this error. However, I can add new LAN Switches and then view/edit them afterward.   I've bounced the system but the issue remained. I'm attempting to troubleshoot an issue right now where an ELIN was not properly assigned to a 911 call from an extension and this may be why. I've opened a TAC Case but am curious if anyone else came across this issue when upgrading to 12.5.x ... View more

Since upgrading to 12.0.x for UCCX every few days we're having issues on our Publisher (UCCX1) whereas it'll inform agents that the server is down/unreachable and will continue trying to connect. This is after they put in their user/pass/ext information. I'm able to connect to the Admin Portal for UCCX1 and check Services; which show to all be operational/normal. If agents manually swap to the Subscriber (UCCX2) they can connect in fine and work normally. But, if they attempt to go back to UCCX1 it keeps automatically re-directing them to UCCX2. The only way I've been able to correct this is to manually reboot both UCCX1 and UCCX2 off-hours. Checking logs, this happened 14 days ago. I've opened a case, but I'm curious if anyone else has run into this, or is running into an issue like this? ... View more

Afternoon all, Logically, this feels like it should be an extremely easy thing to do. I've called a Stored Procedure via DB Read and successfully returned the result that I need (number of rows returned = 1). I then want to take that result and toss it into a Variable to be used later on down in my script. The process basically takes the caller's number and tosses it into the stored procedure to give us an account number (the returned row). How do I access that returned result to assign it to a variable? ... View more