CUIC Reports has duplicate

[michael.manea1]

Hello,

i created an an custom Agent Detail Report at the CUIC to see the flow from the callers.
Now i am wondering about duplicate Session ID's for the same caller.

This looks very strange to me.

Any idea how this could happen?

Thanks

Michael

[Deepak Rawat]

What about the stock Agent Detail report, does it also show the duplicate Session ID's. If yes then paste both the reports along with the exact CUIC/UCCX version and the SQL statement that you get on top after running the report

Regards

Deepak

[michael.manea1]

Sorry i was talking about this stock Agent Detail Report, here are two examples how it look's:

Node ID - Session ID - Sequence No	CSQ Names	Caller Details				Contact Disposition
		Call Start Time	Originator DN (Calling Number)	Agent Name	Talk Time
1-25000059631-0	Team 1*, Team 2, Team 3, Team 4	1/26/16 3:38:55 AM	491727xxxxxxx	James Bond	00:01:34	2
1-25000059631-0	Team 1*, Team 2, Team 3, Team 4	1/26/16 3:38:55 AM	491727xxxxxxx	James Bond	00:01:34	2
1-25000060215-0	Team 1*, Team 2, Team 3, Team 4	1/26/16 7:50:57 PM	491726xxxx	Mr. X	00:03:59	2
1-25000060215-0	Team 1*, Team 2, Team 3, Team 4	1/26/16 7:50:57 PM	491726xxxx	Mr. X	00:03:59	2

CUIC Version:
Version:10.6(1) build 1 (10_6_1_10000_39)

SQL Statement:
{call sp_call_csq_agent('2016-01-25 23:00:00','2016-01-26 22:59:59','0',null,null,null,null,null,null,null,'FLS_RZ',null,null)}

Thanks & Regards
Michael