Contact Center

Hello all, I want know, if I can continue a script after you disconnect the call, without the script arrive in END.I need log generate of call if was execute with sucess

The ordering guide for SocialMiner 10.x indicates that CUIC needs to be ordered for reporting and provides SKUs.  All well and good, but if the SocialMiner system will be used with UCCX (which has CUIC embedded), do I need to have a separate CUIC ser...

Hi I have checked this discussion but i didn't understand the solutionhttps://supportforums.cisco.com/message/1046391#1046391Can you pls provide a script that is working? /cc

Hi,I am trying to export db_cra to an external SQL server, below is the process I am following 1. I have windows 2008r2 server, it has got 64bit IBM Informix ODBC client installed and configured to point to UCCX, the test connection is successful.2.S...

Hi master,  I have problem login on cisco finesse, ca_name.cer will be create and import a browser Mozilla and IEI Attach this error on Mozzila 3.8 and IEimport a certificate at Mozzila and IE = done can you advise about CA error  thanks robma bayu  ...

Hello Experts, It has been many years since I've worked with UCCE (not since 4.x) and am looking to get back into it.   My initial goal is to be able to support it from a day-to-day admin perspective.   Deploying will come later.   I've been reviewin...

Hi,I am trying to a process to send UCCX database tables to an external sql table. Is there any Cisco supported processes ? I have installed the jdbc connector and integrated with sql express but not sure what else to do to push the data/tables to th...

Hello All,UCCX: 8.5.1.11004-25I was just asked a question by one of our managers of our CallCenter, who is a user of the "Cisco Unified CCX Historical Reports" program. He asked if it was possible to sort a report by the Agents' Last Name, instead of...

Hello Experts, We are in process of deploying Finesse (with UCCX 10.5) to our small help desk.  Help desk agents use couple of local URL's on daily basis. My plan is to popup these URL addresses as soon as they login to Finesse. Is this possible? How...

Hi, We have deployed the UCCE 10.5 call center, it has duplexed vru pg, both pgs configuration properly not finding any duplex issue,  but in the pgagent not active side pims are going sometimes configured state, for example we have restarted the cvp...

Hi, PFA screen shot for the error. We have Side A/ B Sprawler's. Now as soon as we start the PG service for one of the VRU PG it throws ICM NM shutdown message. I have seen the configurations, ran PG setup & other IP settings(pub & private) as well a...

Hi,anyone has idea,what kind of license required for Cisco SocialMiner and how we can check the license of SocialMiner?Regards,Mukesh