Contact Center

Hi AllI need a little assistance in scripting. I am creating a script in UCCX 8.0 which will authenticate a user using the USER ID and PIN info from CAll Manager. What i want to do is to use the Get User info step in UCCX to get the user ID from Call...

Is there a way to reconfigure the Call Control Gadget to rearrange the number pad and remove the contact part of the screen (hopefully to reduce the screen real estate)?

expert, anyone know how to put Historical Reporting in Finesse agent desktop ? - I tried to add " <gadget>/3rdpartygadget/files/report.xml</gadget> "      , so agent can just login to CUIC from same Finesse page. report.xml ------------- <Module> ...

Would like to change the web browser from I.E. to something different (likely firefox, but would consider Chrome) in CAD. Wondering if this is possible? If anyone has done it successfully which browser did you apply? Thanks.

Hi, I want use webchat without socialminer on UCCX11 (Finesse 11). Is it possible.  (I have premium license )

Hi, I use UCCX Server version 11 and finesse 11. The supervisors get error "Live Data is not available after repeated attempts" in Queue Data , Team Data. How do fix this problem ? Thanks.

I have a script that when a caller is queued for more than 3 queue loops that the caller is then dequeued from its original CSQ and set to and Overflow csq which has more agents skilled.  My question is when using the dequeue step within a script doe...

Hi all, i'am wondering if there is any way of using the Jabber presence status into Finesse?When i'am away for 15min. Jabber will switch the status to "Away", but in Finesse i'am still ready.The Agents have to maintain two States, even both are from ...

Hi Experts, I am facing an issue with UCCX ( 8.5 ). When I tried to download a prompt from prompt management it just make me to wait for longer time and its not downloading. Whenever I tried to download the prompt and it fails then the CCX editor stu...

Hi Experts, Have one issue with UCCX and we are using 8.5 version of uccx. We found that when uploading new prompts it is not sync with the other node as we need to upload on both the nodes. is there a way to make it sync and all the data available a...

Hi Guys, Can someone please help me understand what are the benefits of enabling CMS versus CMSless?As always, your assistance is appreciated.   

I have a script in which the customer calls in a queue to stay upto 30 minutes but they hanged up in 4.5minutes . Someone look into the script and let me know where i'm doing it wrong .