CUIC UCCX 9.0.2 w/Prem Agent

[joe.conger]

Can I use CUIC as a wallboard.  I just saw a brief demo and it appears that the real-time CUIC reports can show real-time wallboard data that can be used within the CAD integrated browser window.  Can anyone confirm this?

Joe                 

[david.macias]

Yes, you can create a dashboard which can then be displayed on monitor.

david

[joe.conger]

David,

I was told that I would need the CUIC/Premium upgrade for UCCX in order to create a real-time dashboard that has both the CSQ stats(CSQ:Sales, Support...etc) and the the individual Agent Name / Status(Ready, Not Ready...etc) with both on one dashboard.

Joe

[david.macias]

You need premium to create custom reports, but you don't need premium to create a dashboard.

david