CUIC user group issue

[mkhriesa]

hi

cuic 11.5

uccx 11.5

when we go to CUIC--Security---user group---and choose one of available users and move it to selected,,, its working fine , but after one day we lose this configuration and should do it again.

[armaan.rakha · Accepted solution]

Hi,

You are running into the following bug, matching to your case:

https://tools.cisco.com/bugsearch/bug/CSCun06699/?reffering_site=dumpcr

CUIC resets user roles on adding a Reporting user in CCX

Your case matching to the similar case as mentioned in following link, please check out:

https://supportforums.cisco.com/t5/ip-telephony/cuic-user-losing-group-membership-every-day/td-p/2724189

Please rate helpful post.

[bill.king1]

Also make sure that you're not using Chrome to make that change.