Hello,
I successfully registered my UCCX Finesse server to Context Service and it's working fine. When customers call or chat, pods are being created in the cloud and the customer journey is accessible from the Finesse gadget.
Then I needed a way to access the records in Context Service from a customized application. I'm not a Java programmer so I installed the Context Service SDK REST Wrapper following these instructions: https://github.com/CiscoDevNet/context-service-sample-code/tree/master/Webapp_Sample_Project.
I successfully registered the sample Webapp to Context Service and I'm now able to read and write pods to the database from Postman. My problem now is that records written by UCCX are not accessible from the REST API and viceversa. In the Spark Control Hub I see that two different context service clusters exist, one for UCCX and one for my custom app:
So now I have two questions:
1. How can I create a custom app that reads and writes to the context service cluster which UCCX is registered to?
2. Is there a way to read and write data from/to a context service cluster different than the one my custom app is registered to?
Regards,
Rafael Campos