Contact Center

Guys,  We have an ICM to ICM Gateway configured from ICM A to ICM B and its working perfectly fine Now we have a requirement to receive calls at ICM Site A from a different site C, Site A is Already transmitting calls to ICM B,on setting up this new ...

Hi Team, I am using PCCE CVP 11.5.I am getting the below error when i try to use my wsdl.I have wrriten Java code for integration.I have placed the certificate in C:\Cisco\CVP\jre\lib\security\cacerts path  ERROR: javax.net.ssl.SSLPeerUnverifiedExcep...

I'm trying to add very basic stored procedure that I have created icm_hds database. It gives results of TCD tables for the time frame of 5minutes.   Have also given cuic user the permission to execute it. Now when I goto report definition and try to ...

The Abandon Call Wait time and answered short call thresholds were set at installation.  We may be interested in changing them, but I have had a difficult time determining the impact and how the changes would be represented in the reporting.  Looking...

Following the link below https://developer.cisco.com/docs/contact-center-express/#!add-contacts-to-campaign/add-contacts-to-campaign to add contacts to UCCX outbound campaign, the URI is required URI http://<server>/adminapi/campaign/{id}/contacts ...

Hi,   Platform - UCCX 11.5, SocialMiner 11.5   We are developing CTI connector for MS Unified Service Desk. Connector is supposed to handle voice and email channels.   For Voice we used finesse api and xmpp events and implemented voice channel.   For...

I'm trying to add very basic stored procedure that I have created icm_hds database. It gives results of TCD tables for the time frame of 5minutes.   Have also given cuic user the permission to execute it. Now when I goto report definition and try to ...

Hi All,   Did anyone face the below error on CVP 11.6. The call fails at the very beginning of the application. We get the below error logs: -    The error was: 'com.audium.server.voiceElement.internal.CiscoSubdialogStartElement' is not a valid voice...

Hi, I am new in developing a gadget. I like to subscribe the client to get notifications from an outside server. Is there a way to get notifications other than from the finess notification service. Thanks in advance

Dears,   I have a Cisco Call studio version 11.6, and i have option menus from 0 to 9, * and #. so an overall of 12 menus. so i used the FORM Element.   whenever i reach this element, the audio prompts plays but whenever i push a DTMF, i get the belo...

Details :- we are encoding Subdialg URI with "UTF-8" format to avoid whiteSpace  breaking URI.(java.net.URLEncoder;)    Product Version :- CVP :- v11.6(1) , Latest Patch (PatchInfo_CVP_11_6_1_0_0_5_74).VVB :- ciscovb.1161.ES01.22   Issue :- In CVP 9,...

Hello, I successfully registered my UCCX Finesse server to Context Service and it's working fine. When customers call or chat, pods are being created in the cloud and the customer journey is accessible from the Finesse gadget. Then I needed a way to ...

Hi - We have a .net application that hosts Finesse (through browser control). On our Windows 7 OS, we are unable to connect to Finesse 11.6, we receive a the "Cannot authenticate with the Notification Service" error. We are able to connect when using...