Hello
Is it possible in UCCX 8.5 to create URL document in post Mode with content-type application/x-www-form-urlencoded
out of the specified parameter ?
Sarah
It looks like I can get information about all of the CSQs that are configured on the system. That's good information, but how do I get realtime data about how many calls are currently in a CSQ? It looks like I can get that from the Finesse APIs, but ...
Hello,
I have a customer who has UCCX 10.6 and they are looking for a solution UCCX - API interaction, that will allow UCCX to lookup customer information based on ANI via JSON request/response, and pop up that info to Cisco Finesse Agent.
Basicall...
<body><p>Hi,</p><p>I want to know if it is possible to change agent states for email and chat using APIs? I tried to look into the Finesse API guide but I couldn't find anything for CCX. So it seems for CCX, Finesse doesn't support to manage email/ch...
Is there a way to gather the license count within UCCX? I have found the high water mark information in the DB, but didn't see any tables that contained the current license information. I also didnt see anything in the API that would allow for gath...
Hi,I've developped a script that allow the agent to type his extension + a pin code then an IVR that let him change his status
from "logged out --> logged in , not ready --> ready
this using rest api and using the agent login/password for eachrest ap...
I have been able to successfully update resources through the UCCX REST API except the resourceType node. I have tested sending XML through a REST utility using the PUT method for an existing resource. I get the XML through the GET method and test ch...
Hi,
I need to change a user capabilities (for example add the capability "Supervisor" to an existing user or remove "Reporting" to another user) using the UCCX REST API. How can I do this?
Thanks,
Fabien
Hi every body
I can't find any information about what license version the Configuration API can be used in, maybe it's a secret or maybe I'am just blind...
Please help me find this information.
Br,
Morten Skovborg
HI, I am trying to use the UCCX REST API for DELETE prompts to the UCCX Server. We are running version 10.6 Enhanced version.
I keep getting the following error:
<?xml version="1.0" encoding="UTF-8" standalone="yes"?><apiErrors> <apiError> ...
I'm trying to run the get List for Prompt Files and Folder GET API to retrieve all the names and paths of my prompts.
https://my-server/adminapi/prompt/en_GB/
It's returned the values of the folders inside that directory but my prompts are stor...
I'm trying to run the get List for Prompt Files and Folder GET API to retrieve all the names and paths of my prompts.
https://my-server/adminapi/prompt/en_GB/
It's returned the values of the folders inside that directory but my prompts are stored ...
Hi,
is UCCX Configuration API available on both nodes?
Can I change for example skills for agent via this API on secondary node? Or on node that is not currently active?
Thanks
Martin
Hey All.
I'm working on making a gadget where the supervisors can change skills on agents thru the API.
My problem is that the API is very slow. It takes 3-7 sec. to update 1. agent, and it takes 2-5 sec. to get a list of agents.
Have anyone exper...
Hello,
I am using UCCX API to create IVR Progressive campaign and I need to add the correct trigger. But as you know if there is a trigger used for active campaign I can't use it and 400 bad request error. same for Agent Based campaign as you can't ...
