We have integrated the PCCE solution 11.5 to Sales force and IDaaS for Delivering ID and Verification process.
Now I have been asked to create custom report where Business can see how many callers have completed the ID&V process by displaying the complete user journey through IVR (how long caller waited in the call, which are the options caller selected the ID&V process (call outs to Sales force and IDaaS were successful and where did hung up etc..)
Any light in this area to achieve the goal is really helpful!!
In a previous article I talked about the Cards & Buttons functionality of Webex Message. It's great to send nicely formatted or interactive messages.
What if you want to learn about Cards? There is a bot that teaches you all about Cards using...
The Python library "webexteamssdk" is great but there's one part of this library that "may need better documentation". This is the ability to create cards & buttons.
Here's a card example:
How is this card setup? What compone...
(using Python and the Flask Library)
An oAuth integration allows you to have an application "do stuff on your behalf".
This is a topic that can be quite complex to understand. For that reason I created this Python code to make it as easy as possible to...
It may be easier than you think.
After some customer requests I started writing code in Python. A few days later the script was ready.
What can it do?
ADD LOGO or image to your virtual background (using a domain/email address/URL/local-file)
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The Contact Center knowledge base contains information about developer topics for Finesse and Task Routing. For one-on-one help with these products, you can open a ticket at https://developer.cisco.com/site/support/. For...