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Hi, I am using ECE gadget on finesse for chat and email. I want to popup CRM page on starting of a chat passing customer's number and email address. Can anyone please guide me how we can get the CallVariable information and which function trigger on ...

Hello.I am developing a CCMP application.When I send GET or POST messages to CCMP server, I sometimes get a connection reset exception.I can not find any log about disconnecting socket in CCMP application server folder.The version of CCMP is 11.x and...

I'm trying to compile  a list of differences between the 11.6 VVB vs.the IOS VB - hoping that Cisco will rectify the differences ASAP. Here's what I've noticed, please correct, and add your own observations.Missing audio files. IOS VB returned error....

Dears,I am trying to implement media failover as per cisco document below:https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-customer-voice-portal-1151/210591-CVP-Default-Media-Server-Configuration-f.htmlIn my ICM script, I did...

Hi,Platform - finesse 11.5I am trying to fetch events from CTIServer using the sample available on the internet (crsstisample). It works well when OPEN_REQ is sent with version 10, as shown below - connect -s 192.168.1.33 -n 42027openreq -v 10 -t 0xf...

I want to use username in CTI Server Message OPEN_REQ Message for log in credentials instead of AgentIdFinesse login support this option but I can't find a way to use it in OPEN_REQIs there a way to do it?

Finesse experts - please help - we cannot access Finesse in the UCCX 11.6, 11.5 labs Starting yesterday , at ~ 6 pm I am not able to access the  hq-uccx.abc.inc (REST API port 8082)  via the Cisco VPN provided with the sandbox reservation. (please no...

hello,I use finesse 10.5 to develop my site. I want to know if we don't create the reason code for not ready, which reason code id I can use for a not ready by defaut?I see in the finesse desktop, if we don't  declare the reason code for not ready, w...

Problem StatementDialer keeps agents in reserved state even if there is an inbound call waiting in the queue. Business ExpectationAgent should be released from reserved state after each outbound dial attempt or when there is an inbound call in queue ...

To access a web API, the first step is to usually pass in your credentials and you get cookies back in the response that you need to propagate in your future web API requests to pass in the session at a minimum.There are security limitations imposed ...