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Intro to Ansible

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Custom reports for Entire user IVR Journey

Hi Guys,We have integrated the PCCE solution 11.5 to Sales force and IDaaS for Delivering ID and Verification process.Now I have been asked to create custom report where Business can see how many callers have completed the ID&V process by displaying ...

Resolved! Any plans for Finesse to Support an All Event Client?

I can see that today Finesse does not support an All Event Client.Answered clearly here: CTI OS to REST &amp; XMPP API migration"Finesse isn't meant to be a monitoring tool and therefore users can only view their own dialogs and supervisors can view ...

How to get CallVariables in ECE gadget

Hi, I am using ECE gadget on finesse for chat and email. I want to popup CRM page on starting of a chat passing customer's number and email address. Can anyone please guide me how we can get the CallVariable information and which function trigger on ...

Resolved! JSP messages when accessing CUIC on UCCX 11.0

Hello,I've attempted to access CUIC for the first time since it was installed 4/6 weeks ago and been presented with the following screen which certainly looks to be wrong!I'm not aware that I've changed anything that could affect this, however it's n...

CCMP Rest API

Hello.I am developing a CCMP application.When I send GET or POST messages to CCMP server, I sometimes get a connection reset exception.I can not find any log about disconnecting socket in CCMP application server folder.The version of CCMP is 11.x and...

areun by • Level 1
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Resolved! Finesse - Receiving a Call

I'm new to Finesse. I'm trying to create a custom UI for the Finesse desktop.I would like to know how a ringing event(A call arriving at the agent desktop) is monitored and being captured. Also about how the on call events are getting triggered.

sghss214 by • Level 1
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  • 4 replies
  • 1 Helpful votes

IOS VB vs. VVB

I'm trying to compile  a list of differences between the 11.6 VVB vs.the IOS VB - hoping that Cisco will rectify the differences ASAP. Here's what I've noticed, please correct, and add your own observations.Missing audio files. IOS VB returned error....

PCCE 11.6 media server failover

Dears,I am trying to implement media failover as per cisco document below:https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-customer-voice-portal-1151/210591-CVP-Default-Media-Server-Configuration-f.htmlIn my ICM script, I did...

CTIServer

Hi,Platform - finesse 11.5I am trying to fetch events from CTIServer using the sample available on the internet (crsstisample). It works well when OPEN_REQ is sent with version 10, as shown below - connect -s 192.168.1.33 -n 42027openreq -v 10 -t 0xf...

reason code "not ready" by defaut (finesse 10.5)

hello,I use finesse 10.5 to develop my site. I want to know if we don't create the reason code for not ready, which reason code id I can use for a not ready by defaut?I see in the finesse desktop, if we don't  declare the reason code for not ready, w...

Resolved! Sending Call Variables with other Action instead of UPDATE_CALL_DATA

Hello I want to use the PUT method request for TRANSFER.  The xml has the main elements toAddress and targetMediaAdress.  I was wondering if I can also add mediaProperties element with call variables and submit the request with the TRANSFER action.  ...

jasdanh by • Level 1
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