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joseph.james
‎11-27-2018

Beginner
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1 Accepted Solution
5 Replies
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Member since ‎05-04-2018
13
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0
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1
Solution

Re: Finesse Agent

Created by in Contact Center
10-03-2018
10-03-2018
Thank you Chris

Finesse Agent

Created by in Contact Center
09-27-2018
09-27-2018
Hi Experts, Was wondering if it is possible to create 2 Lines (Extensions)for a single agent and bot...

Re: ICM Scripting

Created by in Contact Center
09-05-2018
09-05-2018
Hi Piyush,Thank you very much for your response. with your code, I could capture the call id using P...

Re: ICM Scripting

Created by in Contact Center
09-05-2018
09-05-2018
Hi brian,Thank you very much for the response.your code bit was correct and I need to add a little b...

Re: ICM Scripting

Created by in Contact Center
09-05-2018
09-05-2018
Hi Piyush,Thank you for the response.What I am looking for is a way to capture the Cisco Call-GUID i...

Re: ICM Scripting

Created by in Contact Center
09-05-2018
09-05-2018
Thank you very much for the swift response!!Really appreciate it.What I am looking for is to capture...

Re: categorizing the values from VXML in ICM peripheral variables

Created by in Contact Center
09-05-2018
09-05-2018
Thank you! I found out the way : concatenate(before(";", Call.user.microapp.FromExtVXML[1]),";",befo...

ICM Scripting

Created by in Contact Center
09-05-2018
09-05-2018
Hi Experts, Is there any way to capture Cisco-Guid in ICM or in CVP VXML application using java.

Re: categorizing the values from VXML in ICM peripheral variables

Created by in Contact Center
08-22-2018
08-22-2018
Hi There,Thanks for the response. I have been going through the document, but I couldn't find the pr...

categorizing the values from VXML in ICM peripheral variables

Created by in Contact Center
08-22-2018
08-22-2018
Hi Experts, I am trying to capture some data from VXML in ICM peripheral variables. Below data are p...

Custom reports for Entire user IVR Journey

Created by in Contact Center
05-15-2018
05-15-2018
Hi Guys,We have integrated the PCCE solution 11.5 to Sales force and IDaaS for Delivering ID and Ver...
Public Statistics
Date Registered ‎05-04-2018 04:18 AM
Date Last Visited ‎11-27-2018 09:32 PM
Total Messages Posted 13
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