About joseph.james

joseph.james · 09-27-2018

Hi Experts, Was wondering if it is possible to create 2 Lines (Extensions)for a single agent and both the lines can be used in the Finesse Agent gadget, so that Agent can receive incoming in one line and the 2nd line can be used to dial outbound ca...

joseph.james · 09-05-2018

Hi Experts, Is there any way to capture Cisco-Guid in ICM or in CVP VXML application using java.

joseph.james · 08-22-2018

Hi Experts, I am trying to capture some data from VXML in ICM peripheral variables. Below data are passed from External VXML[1] {Data.Session.test1};{Data.Session.test2};{Data.Session.test3};{Data.Session.test4} In ICM I want to capture the fir...

joseph.james · 05-15-2018

Hi Guys,We have integrated the PCCE solution 11.5 to Sales force and IDaaS for Delivering ID and Verification process.Now I have been asked to create custom report where Business can see how many callers have completed the ID&V process by displaying ...

joseph.james · 10-03-2018

Thank you Chris

joseph.james · 09-05-2018

Hi Piyush,Thank you very much for your response. with your code, I could capture the call id using PV in ICMl.

joseph.james · 09-05-2018

Hi brian,Thank you very much for the response.your code bit was correct and I need to add a little bit more to it to complete it which I got from (ptindall.)String callid = data.getSessionData("callid").toString(); String guid = String.for...

joseph.james · 09-05-2018

Hi Piyush,Thank you for the response.What I am looking for is a way to capture the Cisco Call-GUID in CVP application from SIP headers.I have integrated PCCE to Salesforce. Now I need to send the Call-GUID to Salesforce for reporting purpose, For tha...

joseph.james · 09-05-2018

Thank you very much for the swift response!!Really appreciate it.What I am looking for is to capture the Cisco-Guid in Cvp using java and save it session.Is there any way to make this happen?

Member Since	‎05-04-2018 04:18 AM
Date Last Visited	‎11-27-2018 09:32 PM
Posts	13

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Finesse Agent

ICM Scripting

categorizing the values from VXML in ICM peripheral variables

Custom reports for Entire user IVR Journey

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