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joseph.james
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About joseph.james
11-27-2018
joseph.james
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05-04-2018
13
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1
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Re: Finesse Agent
Created by
joseph.james
in
Contact Center
10-03-2018
10-03-2018
Thank you Chris
Finesse Agent
Created by
joseph.james
in
Contact Center
09-27-2018
09-27-2018
Hi Experts, Was wondering if it is possible to create 2 Lines (Extensions)for a single agent and bot...
Re: ICM Scripting
Created by
joseph.james
in
Contact Center
09-05-2018
09-05-2018
Hi Piyush,Thank you very much for your response. with your code, I could capture the call id using P...
Re: ICM Scripting
Created by
joseph.james
in
Contact Center
09-05-2018
09-05-2018
Hi brian,Thank you very much for the response.your code bit was correct and I need to add a little b...
Re: ICM Scripting
Created by
joseph.james
in
Contact Center
09-05-2018
09-05-2018
Hi Piyush,Thank you for the response.What I am looking for is a way to capture the Cisco Call-GUID i...
Re: ICM Scripting
Created by
joseph.james
in
Contact Center
09-05-2018
09-05-2018
Thank you very much for the swift response!!Really appreciate it.What I am looking for is to capture...
Re: categorizing the values from VXML in ICM peripheral variables
Created by
joseph.james
in
Contact Center
09-05-2018
09-05-2018
Thank you! I found out the way : concatenate(before(";", Call.user.microapp.FromExtVXML[1]),";",befo...
ICM Scripting
Created by
joseph.james
in
Contact Center
09-05-2018
09-05-2018
Hi Experts, Is there any way to capture Cisco-Guid in ICM or in CVP VXML application using java.
Re: categorizing the values from VXML in ICM peripheral variables
Created by
joseph.james
in
Contact Center
08-22-2018
08-22-2018
Hi There,Thanks for the response. I have been going through the document, but I couldn't find the pr...
categorizing the values from VXML in ICM peripheral variables
Created by
joseph.james
in
Contact Center
08-22-2018
08-22-2018
Hi Experts, I am trying to capture some data from VXML in ICM peripheral variables. Below data are p...
Custom reports for Entire user IVR Journey
Created by
joseph.james
in
Contact Center
05-15-2018
05-15-2018
Hi Guys,We have integrated the PCCE solution 11.5 to Sales force and IDaaS for Delivering ID and Ver...
Public Statistics
Date Registered
05-04-2018
04:18 AM
Date Last Visited
11-27-2018
09:32 PM
Total Messages Posted
13
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User
Helpful Count
brian1mcc
5
Piyush Verma
5
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