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Hi Experts,
Was wondering if it is possible to create 2 Lines (Extensions)for a single agent and both the lines can be used in the Finesse Agent gadget, so that Agent can receive incoming in one line and the 2nd line can be used to dial outbound ca...
Hi Experts,
I am trying to capture some data from VXML in ICM peripheral variables.
Below data are passed from External VXML[1]
{Data.Session.test1};{Data.Session.test2};{Data.Session.test3};{Data.Session.test4}
In ICM I want to capture the fir...
Hi Guys,We have integrated the PCCE solution 11.5 to Sales force and IDaaS for Delivering ID and Verification process.Now I have been asked to create custom report where Business can see how many callers have completed the ID&V process by displaying ...
Hi brian,Thank you very much for the response.your code bit was correct and I need to add a little bit more to it to complete it which I got from (ptindall.)String callid = data.getSessionData("callid").toString(); String guid = String.for...
Hi Piyush,Thank you for the response.What I am looking for is a way to capture the Cisco Call-GUID in CVP application from SIP headers.I have integrated PCCE to Salesforce. Now I need to send the Call-GUID to Salesforce for reporting purpose, For tha...
Thank you very much for the swift response!!Really appreciate it.What I am looking for is to capture the Cisco-Guid in Cvp using java and save it session.Is there any way to make this happen?
