Custom Reports

[scott.searle]

Has anyone used any other 3rd party application, besides Crystal Reports, to write custom reports?

[venkasub]

Hi,

You can use any reporting tool that interfaces with SQL database to create and view reports. The one we use is Crystal Report 8.5.

You may find the following links useful for IPCC Express Historical Reporting(HR):

Understanding HR

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_1/english/admn_app/hist_rep/index.htm

Cisco CRA HR User Guide

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_1/english/agents/hr_user/index.htm

Cisco CRA Database Schema

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_1/english/admn_app/schema/index.htm

Creating custom reports:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_programming_reference_guide09186a00801bbed0.html#1021938

Regards

Venkat