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Ask Me Anything - October 2020

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Custom Scripting/Saving wav files in UCCX 8.

we are creating a custom script that allows users to record a message after taking a survey .  We need to save/export these files so that they can be tagged and reference from and external source.  Is there a way to do this through the Script Editor?  ie.saving them to an external file share, or somewhere?  We ARE currently just authenticating and uploading the saved file to the repository, but other than than the linux platform seems to be limiting us in what we are able to do with these files.....

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You cannot interact directly with external file systems within CCX8+. You'll probably have to email the recording as an attachment including some unique identifier in the subject. From there you could write another application to parse the mailbox and copy the attachment into whatever database/storage you want. The UID in the subject could be used to match up the appropriate database record [survey].

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