we are creating a custom script that allows users to record a message after taking a survey . We need to save/export these files so that they can be tagged and reference from and external source. Is there a way to do this through the Script Editor? ie.saving them to an external file share, or somewhere? We ARE currently just authenticating and uploading the saved file to the repository, but other than than the linux platform seems to be limiting us in what we are able to do with these files.....
You cannot interact directly with external file systems within CCX8+. You'll probably have to email the recording as an attachment including some unique identifier in the subject. From there you could write another application to parse the mailbox and copy the attachment into whatever database/storage you want. The UID in the subject could be used to match up the appropriate database record [survey].
Hello guys,As I have read the Facebook messenger could integrate with UCCX to handle chat as webchat support,. there is a webhook on Facebook that instructed us to write the CCP URL with HTTPS as a Callback URL after writing the tokens from UCCX to FB and...
You can use the CLI command 'show risdb query sip' to check the status of SIP Trunks on Cisco Unified Communications Manager (Unified CM, CUCM).
admin:show risdb query sip
----------- SIP Information -----------
Number of SIP entries: 1
I am currently working on separating our Contact Center users from our Corporate Users via LDAP Custom Filters so that we can apply specific Feature Group Template to our Contact Center users and a specific template to our Corporate users. I did not...
This event had place on Thursday 22, October 2020 at 10hrs PDT
Contact Center call flows are fundamental to the successful implementation and support of Customer Voice Portal (CVP) and IP Interactive Voice Response (IP IVR) dep...