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CVP Call Studio voice to text in place of DTMF

Hi All,

Can any one give me example and  call studio sample application to take input from voice(voice to text) in place of DTMF. 

Thanks

 

2 Replies 2

Gerry O'Rourke
Rising star
Rising star

You will need the Nuance ASR (Speech Recognition) servers setup and configured on the Cisco VVB to use ASR.

i.e. just as you would for TTS.

Below is a very simple example where you can press 1 or 2 OR say "yes" or "no".

I use this to confirm the ASR server is working OK.

For more examples - see page 171 of the below

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp_12_6/elementspecification/guide/ccvp_b_1261-element-specifications-guide.pdf

ASR-Sample.png

Gerry

Thank Gerry...

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