CVP Call Studio voice to text in place of DTMF

[AKHILESHSHARMA68726]

Hi All,

Can any one give me example and  call studio sample application to take input from voice(voice to text) in place of DTMF. 

Thanks

[Gerry O'Rourke]

You will need the Nuance ASR (Speech Recognition) servers setup and configured on the Cisco VVB to use ASR.

i.e. just as you would for TTS.

Below is a very simple example where you can press 1 or 2 OR say "yes" or "no".

I use this to confirm the ASR server is working OK.

For more examples - see page 171 of the below

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp_12_6/elementspecification/guide/ccvp_b_1261-element-specifications-guide.pdf

Gerry

[AKHILESHSHARMA68726]

Thank Gerry...