CVP Reports for Menu

[Sharleen Suarez]

Is there a specific report for CVP in CUIC that can display counts on frequently-accessed CVP menu?

Example: Option 3 is always pressed than option 1 in the 1st layer, then option 2 is always chosen than option 3 in 2nd layer of the IVR, and so on.

Thanks.

[david.macias]

You're going to have to build your own report to get this kind of data.  Might even have to change your CVP application to write more explicit data to the reporting database.

david

[Sharleen Suarez]

Hi David,

Thanks for this. Can you elaborate more on "build your own report"? Is this the same as having a Customized report with the CUIC? Or its leaning on the crystal reporting side?