Contact Center

Hello everyone,           I am trying to figure out how had add in a variable or a step in one a my call centers. there is a scheduled time on Wednesdays when our call center is "closed for training" and they would like to have the option of remainin...

I've got a Call Redirect step under option 1 of a Menu.  When placed outside of the menu, it works fine.  When I move it under keypress 1 of the Menu, the 1 is sent along with the redirect.  This results in CXN getting extra dtmf.  I've worked around...

Hi guys,i have a stituation where the scheduler runs dialy at 9 am to generate reports of the previous day with no end date .The client works from 9:30 am till 6:30 pm ,but the reports always show the details from 12 pm till 6:30.It never show AM.Doe...

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Is there anywhere that lists version compatabilities between Supervisor desktop and UCCX?Thanks in Advance,J

I've edited icd.aef, and when i do the system will not initiate the script (plays the sorry, experiencing problems prompt). If i change it back to the original, it works.Now, I've accidentally overwritten the original and it won't work. All of the st...

Hi,my customer is interesting to a solution that generates custom graphs,  reports and dashboard about a small contact center (6 agents)I read: "... Unified Intelligence Center is also shipped co-resident with Unified Contact Center Express applicati...

Hi team,     Is there any way we can insert bulk number of CTI ROUTE POINT's in Cisco Call Manager. I have seen the option for bulk insertion of phones.But i didn't get any option for creating bulk number of CTI Route Points.Can someone please help m...

Are there any downsides to using Trigger Redirects in scripts vs calling a subroutine?Example:Call comes in App1- MainMenuCaller presses option 1 for CS queue.At this point I can either call a subroutine that has the CS logic/schedule or I can do red...

Hi,Is there Cisco documentation on how often services should be restarted, or the entire cluster be restarted? The reason why I ask is that we have services running for 588 days since the deployment of our UCCX cluster. I have restarted various servi...

  Does a list exist of the system prompts included with the UCCX install, or is it in the documentation? You cannot explore the file system anymore on rls 8. My system is on 8.5.1 SU02