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Hi I have a issue. The UCCX trigger suddenly did not work, and I had to restar the engine service. The log service down at 12:57. The log indicate Critical, Cisco Service Manager message.The UCCX version is 8.5.1.10000-37TIACristian. 

The CVP Operations Console has a feature to enable SIP ping Options.If you configure a SIP server group and enable heartbeats, the CVP Call Server sends a SIP ping option ever X seconds.We have a SIP Server group for the CUCM servers and a group for ...

Hello, Can anyone explain to me why when I create cti ports I have to add those cti ports to an application user and sometimes I don't need a cti port associated to an application user in cucm version 8. For example when we configure 911 we created ...

Hello,Do I need to use Dequeue step after a successful Call Redirect step?  Basically, I am queueing the call and collecting the estimated wait time.  IF wait time is more than certain parameter (3 mins in this case), giving caller an option to leave...

Does anyone know of a document that defines reporting acronyms like AACW, perWACW, perWOACW, etc? Google/Cisco searches come up empty. thanks,will

Dear all, Recently I removed the Ldap sync and re-established it back but after this I am unable to login into theuccx appadmin page but am able to login into os admin page, when i checked in uccx service listuxl and axl service is not runningcan any...

Hello All, The agents call is recording maximum upto 15 minutes , then the conversation is not getting recorded. Is there any settings we can make to increase the timings? User is using Cisco Quality Management for voice recording for agents

Hi all,We have the following requirement:AddingWrap-up codes: Wrong Number, Sales Lead, Call BackReason codes (for Agents not being available): Out of the office, Meeting / AdminHow can I do it?Any help will be appreciated.

Hi all,I faced an error while configuring CAD base services (as per the attached screenshot).Can someone help me on that?Thank you in advance.