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we are getting Report execution  failure error in every 1hour.Alert Details:Intelligence Center CUIC_REPORT_EXECUTION_FAILED has occured. Counter CUIC_REPORT_EXECUTION_FAILED of Intelligence Center System Condition Table on node segotvoice040 has sta...

Hello everyoneI just need to import the CDR from the cme to ftp what i have it read the followI have just configured the cme with these parameters!gw-accounting file primary ftp 172.17.2.30/CDR-FTP username CISCO password CISCO secondary ifs flash:CD...

I cannot use the Substring function to obtain a specific value from a string variable. My substring position is variable, so I need to put a variable, loop and increment it the position. When I try to add the below command, this is getting the erro...

Hi All,I have problem with my uccx historical reporting, when i want to generate report for agent login-logout activity for 1 month, it only generate for 6 days and it show that the report is truncated. According to CSCti90729, the historical report ...

Is there a standard report to find out calls for an agent by time and details on each call.  I  just wanted to check before I start writing one.  I am not looking for the standard half hr type report.

I am using the RTDMClientAPI, these are the 2 jar files; sSubsystemRmCm.jar & sWFReportingCommon.jar.  On some systems everything works fine but on some systems after the RTDMClientAPI object is instantiated I call the getAllResourceIAQStats method ...

Hi,We are facing an issue some times (random) that agent cannot answer the customer call. Before the agent answers the call, it is queued again and offered to another agent. The new agent also faces the same issue.We are using UCCE8, CVP8 in a compre...

HiWe have a Comprehensive call model for SelfService IVRs. I see a descrepancy in the Call count  for the reporting purpose.ICM<-------->CVP<------->GW<--->caller  |                 |AWDB       ReportingDBOn the CVP reporting DB, I am using a query--...

Hi,My objective is to translate a CCX Script in a Call Studio script and I'm not sure on the way to do with "Get/Send Enterprise Call Info" functionnality with Call Studio.1) Get data from ICMI'm working with an ICM script that calls a CVP Script. I ...

Can someone tell me what is backed up in the DRS recovery for CUIC?Are:1 Custom Reports2 changes to stock reports?3. Report Definitions?4 Value Lists5 Partner created custom reports?6 Data Sources?7 All Passwords?8 Schedules?9 Dashboards?any Help wou...

Hi All,Couple of queires related to UCCX 8.0:•- Is it possible to set an alert (email notification) if a set threshold of port usage is reached; so I can immediately come to know that the ports are about to exhaust•- Is there any report / way to find...

I have setup the Call Manager and the UCCX for the demo and configured the CTI Route point in both the UCCX and CM. I've found that there is a issue happened.For example, I set the maximum no. of sessions to be 2 for the CTI Route Point and tried to ...