Dear All,I am using UCCX version 8.5 and want to access its database.reading another post i have downloaded Squirrel Sql client But i dont know the name of the database, name of informix server, and the port number for informix.Please help me out or...
Hi AllI'm not expecting much of a response on this one - but thought I'd try anyway!When performing a transfer or dial, the phone book page is displayed. There are filter options/entry boxes displayed right away, which do absolutely nothing until the...
Hi!We,re trying to excport cad recordings from our uccx and running the recommended batch conversion utiliy as described in: Cisco CAD Troubleshooting Guide were i follow the page 46 and onwards,http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/...
Hi Guys,wondering if anyone can comment on this. our customer is looking for a way to enter data /code into CAD as the call arrives based on teh user issue.for example, lets say we define a code in script or workflow/enterprise data some how (not s...
Hello, Please bear with me as I am pretty new to UCCX . I have already installed cucm 9.2 and I have experience in administrating and implementing it.Now I would like to create atleast 5 call agents in uccx. I have already installed uccx and also ...
Hi, I have a support team that wants to rotate on-call based on the week of the month. Weeks 1 - 4 route to different people based on the time of day. How can I 'count' the week of the month? One thought is to populate an external document, but that...
The call rings agents and agent doesn't want to pick up a call, the agent needs to make outgoing calls is it possbile to change the status to Not ready when the phone is ringing? Any comment is appreciated.
Is there a specific report for CVP in CUIC that can display counts on frequently-accessed CVP menu?Example: Option 3 is always pressed than option 1 in the 1st layer, then option 2 is always chosen than option 3 in 2nd layer of the IVR, and so on.Tha...
Hi All,We have to create a script, that is playing a prompt before it is connecting to an agent. Our script is working fine, if there is at least 1 free agent, but in case the there are no free agents and the call gets queued the prompt is not played...
I am running into an issue with UCCX 9.0.2.10000-71 agent devices having to be de-associated and re-associated to the RMCM application users repeatedly. UCM in 9.1.1,10000-11. Randomly the agents will get the RMCM JTAPI error when they attempt to l...
The request was made to have a report created based on the number of calls "Forwarded" from the first option selected on the "Repair" queue to "Customer Support" for a date range of the last 6 months. I'm going through the list of available reports a...
Hi, please see my script attached. 1. User calls into script2. Sets status to true or false3. User is authenticated (hardcoded at the moment)4. Keyword transform document changes value to true or false as per above. 5. Document is uploadedThe script...
