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Is there a specific report for CVP in CUIC that can display counts on frequently-accessed CVP menu?Example: Option 3 is always pressed than option 1 in the 1st layer, then option 2 is always chosen than option 3 in 2nd layer of the IVR, and so on.Tha...
Hi,Is it possible to install Advanced Quality Manager on an MCS7816-I5 server?The data sheet of AQM requires MCS7835-I3 as the minimum requirement but comparing the processors of the two servers, it seems the MCS7816 is higher in terms of specificati...
I read that wireless connection between DMP and DMM is possible but only with DMP4400G with 5.2 firmware. Does the antenna already comes when you buy the DMP or is there another part number for the antenna?Thanks!Sharleen
Hi David, Thanks for this. Can you elaborate more on "build your own report"? Is this the same as having a Customized report with the CUIC? Or its leaning on the crystal reporting side?
Hi!We've already installed Jabber for iPhone and Jabber for BB but there's no tap to call or tap to email option. Are there ways on how to verify our configuration? We are integrated with LDAP.Sharleen
Hi,We have the same issue in one of our client, they purchased 9900 for the Managers and 7942 for the secretaries. They want the calls to be filtered. We already tried putting the lines in shared line then having the manager's line in DND mode but st...
