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Cisco Employee

CVP Standalone Reporting with CUCM data

All,

Using CVP Standalone (v12) with bridged transfers, we have encountered a reporting problem.

If we look only at call reports from the IVR side we have no mechanism to 'count' the number of attempts on the CUCM side and the condition on the far end. This is the client requirement.

CUCM CDRs do not have the CVP Call GUID to match up the calls and we can't find any easy method that links these.

 

We are considering passing data either in sip header or gtd to create a method to connect the cucm legs with the CVP reporting server data.

 

Has anyone done this before? Seems like a problem someone should have solved with Standalone.

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Engager

This sound crazy, could you maybe create a dialed pattern in UCM which catches calls on XXXXGUID, then strips the GUID and uses XXXX to transfer the call?

 

I've never even touched stand alone so I'm just taking a wild guess here.

 

david