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Hey, i just jump from UCCX to UCCE i installed AD and and on other VM machine i installed SQL SERVER and ICM 10.0, i configure Domain Manager on that but after that whenever i open Domain Manger Window i get validation error complete error attach dow...

Hi, What if I schedule the current CCNA and do not have time to take it until it's superseded on 23rd of Feb? could I just cancel it 24hours in advance like it is permitted now or not? does any rescheduling would count towards the new exam? what are ...

Hello , Cisco finesse live data gadget is not working for some agents . Some agents gadget is working properely but some of them is not working ..They are using finesse with chrome and their chrome versions are same(latest).UCCX version is 11.6.2.100...

Hi Team, Can I have the UCCE Call router TIP service details, 1. The purpose, Functionality,  2. Communication services / Components /Processes 3. TIP service is involving in the configuration loading of Router from the Logger ?? 4. Capturing the log...

thiselva by Cisco Employee
  • 2550 Views
  • 4 replies
  • 0 Helpful votes

We have UCCX version 12.0.1.10000-24 in HA mode. After migration to a new datacenter with ip changes, both servers masters. When i look subscriber status from publisher i see only UNKNOWN status for all services and vice versa from subscriber i ll op...

Hi All, I am trying to configure Finesse Force Wrap-up in UCCE 12 Environment. I am not finding any detailed documentation on Cisco guide. Tried making changes to the Agent Desk settings but it didn't work. If anyone has configured this feature, plea...

marulraj1 by Level 1
  • 1948 Views
  • 3 replies
  • 0 Helpful votes

We installed the UCCX cluster in 2017.  Part of the install was enabling FIPS on both servers and getting certs for ipsec, Tomcat from our Root. I was running through some config verification documentation this week and found that our Sub UCCX server...

RAustin70 by Level 1
  • 609 Views
  • 0 replies
  • 0 Helpful votes