First I am newbie at using SQL. I am trying to see more detailed information for a call coming in. We are getting complains that calls drop. I'm running this:SELECT RouterCallKeyDay, RouterCallKey, ANI, DialedNumberString, RouterErrorCode, CED, Scri...
So short story, CUIC ver 10.5. Someone previously created a custom report based off Agent Skill Weekly Historical. They made some minor tweaks to the report definition. The report works with any dates were the week includes only 2019 or 2020 data. If...
Whenever agent receives call cisco finesse throwing agent back to ready state
Hello Is there a way to change the state (i.e not ready-afterwork) an agent has set manually within a UCCX 11.6 script to ready after a certain amount of time?The goal is to change the agent to ready automatically if the duration in a certain not rea...
Hi All,All of our UCCX supervisors can use the supervisor desktop software without any problems, but one particular user just sees a blank screen and the teams drop-down menu is blank. I made sure she is a member of the proper team and has Supervisor...
I've seen a few other discussions around setting priority on calls coming into CCX but none that seem to cover my scenario, which is a simple one.I have a script up and working but need to prioritise some calls over others.I want to put a menu in at ...
I am running into an issue where a transferred call to Finesse only displays the extension doing the transfer, even after the transfer has completed. Is there any way to get Finesse to display the external caller number? The physical desk phone dis...
Hello all, We have encountered applications running on 11.6 that are using an audio element to set session values, and then they are marked as 'skipped' in call studio. The call servers are no honoring the 'skipped' tags it appears, as the session va...
All, Cisco Jabber for iPhone logs out frequently with the error "Cisco Jabber configuration is changed signing out of Jabber to apply changes" CUCM Version - 11.5 Client Version - 12.X
Hi, I am in process to integrated Video in CVP comprehensive deployment using https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/remote_expert_mobile/remote_expert_mobile_1151/configuration/guide/rcct_b_remobile-solution...
I would like to access the users state in the ECE MRD for Chat (called Cisco_WIM, id 5004)user.getState() only works for the Voice MRD Stateuser.getMediaState() only works in UCCX - I would like the UCCE equivalent.
Hey experts, i have been trying to install ICM 10.0 on Windows Server 2008 r2, first i installed sql server 2008 and that's i installed successfully but after configuring SQL when i jump back to install ICM that gave my installation error sql server ...
We have multiple customers that recently approached us on how to change the Domain Name within their PCCE System. The company has changed name or merged with another company now requiring this change. In UCCE you would do a tech refresh upgrade and...
Hello everyone, please help, as I can add an attachment to be able to perform live supervision, I have this error when I agree with the attachment I wish to establish:CallMonitorCiscoRemoteCluster The extension provided is not valid in the cluster of...
Hi all, I have a customer with UCCX v11.6 who wants to provide callers with an option to make bill payments using the IVR script with DTMF dialling. The customer is in the United Kingdom and the SIP trunks are provided by BT utilising the Semafone se...
