Resolved! CCX recording
Hello, I want to know Is it possible that CCX (12.5) record the calls of the Agents by itself and save recorded file in same server?I meant, without MediaSense or something like that.
Forum Posts
Users unable to transfer the calls when they get the calls on Finesse its bees grey'd out - CUCM 11.5
Dears, my setup consists of PCCE version 12.0 i am configuring the courtesy callback on cceadmin interface for PCCE and i am getting the below error: error occured.The request reached the server but it took to long to respond.try loading the page a...
Hi folks, I ran into a situation where customer has single ISR 4331 router with total 2 SIP trunks from different telecom providers. on ISR 4331 by default loaded with 2 Gig interfaces. As best practice, is it recommended to have single Gig with 2 di...
We are utilizing CCB in our environment with CUBE and multiple and load balanced CVP/VXML (11.6). A request came to me to try to answer for CCB NOT offered per limits set on the CUBE(s) during a possible high volume experience. So far, I have not fou...
CUCM, UCCE & CVP – 10.5.2We are looking to handle Wild Card pattern dialling from CUCM into ICM to avoid creating 100s of CTI RPs and corresponding ICM DNs– something similar to below:https://community.cisco.com/t5/collaboration-voice-and-video/ucce-...
Hi, we currently plan to migrate all our uccx's 11.6.1 to version 12.0. But we steel using the mediasense for call recording with the supervisor's access only to their teams. Voice records through the mediasense widget on Finesse desktop. I know that...
All, I have recently upgrade my ccx from 10.6 to 12.5 I am struggling with the licensing portion. We do have a valid SWSS for CCX-U-EHA10-125K9= and generated the license, but albeit the traditional license file, but on CCX side, I have chosen smart ...
I have integrated CUIC premium with UCCX version 11.6. I have an issue where if I add an agent, CSQ or Skill in UCCX it does not get reflected in CUIC premium unless i reset the CUIC server. Also i can run reports, but they are not current - IE - I c...
In the Select Resource Step of CCX editor, what role does the Resource Target property play and what should it be configured as?
I have a CCX cluster that is doing a DATA dump to a SSRS server and the Data does not appear to be accurate.
Hi ,I am trying to upload the contacts through csv file as per the below specification.https://developer.cisco.com/docs/contact-center-express/#!add-contacts-to-campaign/input-xml-example-1 Adding the contacts through input xml example 1 is working f...
Hi, While I am trying to run the any report on CUIC I am getting below mentioned error.updating the filter information. com.cisco.ccbu.cuic.objectmodel.CuicHibernateException.UCCX ver : 11.0.1.11001-43 Note : All service is normal
At the end of the shift the supervisor logs out any agent that did not log out. We are finding the Total Logged-in Time doesn't reflect the correct time. When we check the Agent State Detail Report it show the Logged In and Logged out time correctl...
I'm looking for a list of Resources\Agents and their assigned Skills in Cisco Unified CCX Administration.I can find the Resources and the Teams they belong to, but not the Skills they are assigned.Is there somewhere I can see this?Is there any kind o...
