02-08-2012 05:58 AM - edited 03-14-2019 09:19 AM
Hello,
I have a live UCCE 8.0 system.
Some tables like the TerminationCallDetail table are being deleted every 1 month. Is this a normal behaviour? If I expand the size of the HDS, will the purge happen less often?
Does somebody has a reference or few details for this matter?
Thanks,
Justine.
Solved! Go to Solution.
02-10-2012 03:06 AM
Hi Justine,
I don't know the size of ur contact center, but i belive that 3 GB is not enough for ur HDS DB.
In fact once, the % of the available free space gets more than 80%, ICM starts to purge DATA from HDS. The issue is that it doesn't clear older records ! ! it deletes records based on the alphabetic order of tables' names. (a little wierd I find )
I think you need to expand the HDS Database size. This can be done using the ICMDBA tool from the HDS server.
This link may help you. It shows how to expand the HDS DB size using ICMDBA :
http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a0080094927.shtml
I hope this helps.
Best Regards.
Wajih.
02-08-2012 06:34 AM
Hi Justine,
Can you please check and tell us what is the size of the HDS ? (u can check this using ICMDBA from the HDS/AW server)
From the "
Regards.
02-09-2012 11:44 PM
Hello,
The size of the HDS is (data 3GB and log 300MB). Today the % of the available free space is 79.50% (2 days ago it was around 86%).
Thanks,
Justine.
02-10-2012 03:06 AM
Hi Justine,
I don't know the size of ur contact center, but i belive that 3 GB is not enough for ur HDS DB.
In fact once, the % of the available free space gets more than 80%, ICM starts to purge DATA from HDS. The issue is that it doesn't clear older records ! ! it deletes records based on the alphabetic order of tables' names. (a little wierd I find )
I think you need to expand the HDS Database size. This can be done using the ICMDBA tool from the HDS server.
This link may help you. It shows how to expand the HDS DB size using ICMDBA :
http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a0080094927.shtml
I hope this helps.
Best Regards.
Wajih.
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