Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hello, We are running a full g711 environment and are begininig to roll out g729 phones. The g729 phones work in pretty much every respect (MOH, Conference Bridge, etc.) The one area we're still working on is call IPCCExpress 8.0 queue, another...
Does anyone have created any scripts to send out an email? For example, how to create the script for the following scenario: when caller is in the queue for 60 sec, the script sends out an email to notify supervisor with caller tel nr included in the...
Hi my client has CCX 7.0 and they want to change the script so here is the situation. When the customer make a call they only have 2 options, 1. Alianza 2. Health. No matter what number the customer press the call go to the same call center. My clien...
when i tried to install CRS 5.0(2) FROM cd i have.cisco CRS 5.0(2) ORIGINAL.INSTALLATION is aborting with prompt that cisco provided hardware is needed for CRS. HOW to solve this issue?plz tell , i am new to this field.
Dear All,we have an outbound option and a calling list with multiple phone numbers for each contact in one line. With this setup the system calls contact1, number1 then contact2, number1 and so on. But we would like it to dial contact1, number1, cont...
Hello,I have a issue when I tried to purge the database,It has 55% an interogation of database work very slow. My trouble is that I cannot delete information of database from db_cra from contact center aplication.All the best,Dan.
Hello I need help! Can anyone tell me how can I connect to WSDL from call studio?
I created a subflow to check holidays via a xml file and I have the xml file and the test script and the sublow script created but I am not sure whereto put the sublow into the script at? Would it go under the menu before time of day? I have added th...
Hi experts,I am trying to integrate a browser based customer application which is running on an application server (IIS service) for Cisco CTI-OS “UCCE” to pop-up screen “browser” once the call is route to the agent, all my agents already using CTI-O...
Hi my client has CCX 7.0 and they want to change the script so here is the situation. When the customer make a call they only have 2 options, 1. Alianza 2. Health. No matter what number the customer press the call go to the same call center. My clien...
Hi. I need to know where I can see the maximun number of available port to establish Outbound calls?Regards
Hello, All!We have group of agents , who must handle outbound(with Outbound Dialer Option) and inbound calls. But, Outbound calls must has higher priority than inbound. For example:1. We have group of 10 inbound talking agents2. We have also 20 calls...
Hi All,Would someone please be kind enough to explain how the latest version of UCCX failover? We found that when the primary server fails, everythingfailover to the standby server correctly. The confusing bit is when the primary server comes back on...
Hello,I am planning an upgrade to UCCE 8.0 from 7.2(6) and I just noticed in the UCCE Software Compatibility Guide under IP Phone Support that 7960/40 model is not supported with Unified CM based Silent Monitoring or RSM (See attachment p.8). And al...
has anyone tried using XLite (open source SIP phone) with CUCM?If so, what configuration is needed to get it to work.Thanks, Janine
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