Hi,I deploy ccx 12.0 and try to login finesse but I got error "Authorization failed. Contact your system administrator." I'm not sure that what is difference between ccx 11.x and 12.0?
Hi,I deploy ccx 12.0 and try to login finesse but I got error "Authorization failed. Contact your system administrator." I'm not sure that what is difference between ccx 11.x and 12.0?
Hi, Want to know any document where I can refer for integration of GENESYS Voice Portal Calls to be routed to Cisco CTI using CTI connector or any other component and any interoperability challenges. Regards,Althaf
Hi All, I inherited a Cisco UCCE deployment, my stick time is on UCCX, so sorry for the lack of info that I'm providing. This is installed on a Windows Server 2008 and from the diagnostics framwork it says that the version is ICM version 10.0.2. I ne...
Hi, is there any way to play a beep after the prompt is played to enter digits using the "get digit string" step in UCCX? This is a configurable parameter using the "record" step, but not the "get digit string" step.Is there any system prompt that ca...
Hello,We have 4 UCCX 10.6 clusters.I have a prompt recording script in our HQ and would like to record the prompts in our HQ cluster but automatically upload them to other 3 distant clusters. Would that be possible or I need to have a prompt recordin...
Hi, Anyone see issue that ccx database lose even ccx database service is IN SERVICE.During add trigger number, I found route point not register in CM so I do reboot ccx publisher and subscriber. Otherwise, ccx database service is IN SERVICE. After th...
Hi, We are wondering if it is possible for an agent to take another call from a queue while he is already engaged in a callExample, the agent is in 'Talking' state but wants to take a call that's been waiting in the queue on another line, would this ...
Does anyone have a sample script to create an application that allows a supervisor to call in and shutdown a callcenter? I'm thinking, the supervisor calls in, authenticates, and presses 1 to start, and press 2 to shutdown. If the supervisor chooses ...
expert, when we call to call center and got to wrong department, agent sometimes can transfer us to right department. - is that something we can script in UCCX or that is just normal transfer by agent? as I don't see we can put number in Queue (d...
Hello everyone, I’ve a ICM script working on PCCE base on Long Availabel Agent (LAA). Is it possibles if I change the distribution call base on minimum handling call time instead of LAA ?we’ve been tried a couple formula consist : HandledCallsTalkTim...
I was unable to find any information on it anywhere so I thought my solution may help someone. Or if you have better solution let me know. I had recently worked on re-generating certificates for CUIC and Finesse servers. I had no problems with loadin...
Hi AllIn the UCCX 11.5 , using your User ID for login , can to use different IP Phones ?, this is for do not dependence of the a unique IP Phone and allow the use any seat. TIACristian
Good morning / afternoon / evening, I've a couple of questions regarding a UCCE HDS registry key and the recovery key table in the logger. 1) What does the registry key "HKEY_LOCAL_MACHINE<SOFTWARE<Cisco Systems, Inc.\ICM\{Instance Name}\Distributor\...
We are supporting for UCCX & CUIC setup where supervisor raised the problem where they are not able to save the reports on remote computer...they dont want to configure reports send to email option after entering all parameters in "Save To Remote Loc...
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