Has any seen these types of errors on the Router? Since we recently upgraded to UCCE 10.5, we began getting these errors. Prior to the upgrade, we were receiving similar errors. See attached.
Hi,We are trying to integrate SocialMiner 11.6.1 in UCCX 11.6.1. When adding SocialMiner Host Name in UCCX its throwing an error that "An unknown error occurred while performing the operation. Please check the logs for more details".The Non voice-su...
Hi Guys,
Has anyone worked on Cisco AQM.
We are in the process of CUCM, UCCX and AQM migration to version 11.5.
As per Calabrio document screen recording in AQM 8.5 [ .rec format ] are not supported to play in AQM version 11.5. And we need to conve...
Hi Experts,
I have UCCX 9.1 Scripts running with menu options.
is there any report on UCCX or CUCM which provide information like
1. calling number, called number
2. which option is opted by user in the menu
Please suggest me
Regards,
Vinod
We are looking for where to find the default system prompts in our UCCX 11.6 system and not sure how to access them for use in a script about number in queue.Any ideas how/where to find them?
Our UCCX servers have started filling up our webservices logs with "CCBU_Smack Listener Processor" messages. This started around the same time the certificates expired on our UCCX Servers. This may be a coincidence but it does seem strange that thi...
Hi Every Exporter,
We have a customer is using UCCX 11.6 to connect MSSQL Server 2014 for Enterprise DB. In the UCCX 11.6 "Compatibility Matrix", MSSQL Server 2014 is in list. But in document "Cisco Unified CCX Administration Guide", only list up ...
Hello, On weekends we have our helpdesk team with only 1 person on duty. During the week we have multiple people on the call cue. We ran into an issue a few weeks ago where that one agent was on a call, another call came into the cue and was waiting ...
If I get a license for the UCCX 11.0 Non-Production System and a 1-year Cisco SMARTnet tech support, will I be able to upgrade to the v. 12.0 UCCX NPS?
Hi all,
After some urgent help if possible please, i know there are other discussions with similar queries but the responses are quite limited.
Our Abort/Rejected report has started going crazy, i have the following being reported multiple times a da...
Basic issue is : Call Subflow step I am getting : Exception=java.lang.ArrayIndexOutofBounds I have a script that currently works sending callers to 2 or 3 Call Subflow (Script [ script name] ) steps.Each time it comes back to the Main Script , exc...
Is there a way to gather statistics for When and by User, who is using the Silent Monitoring function in UCCX??We need to help develop policies for when and under what circumstances this feature can and will be used by supervisors.Thanks./gb
All, I am migrating from another ACD software to UCCX and came across an issue. It appears that one Agent can only be assigned to 25 skills. In our current environment I have a Contact Center that answers calls 14 different menus. All menus have 2 sk...
Hello, In this document : Outbound Option Guide for Cisco Unified Contact Center Enterprise, Release 11.0I can see that in the Direct preview mode, agents can reclassify the callresult : BAResponse for Direct Preview callsFor Direct Preview calls, an...
Hi guys,Our client has a request to have possibility to cancel queued callback call if customer has allready talked to the agent. Is it possible somehow?Thanks in advance.Nikola
