Desktop Supervisor...no Agent Stats report data

[hauchinango]

I am running CUCCX 5.0.

One of my desktop supervisors is unable to view the agent statistics and agent states in the CSD.

They have a laptop and desktop, and they can view fine from the laptop but not desktop. Any suggestions? They are using the same login for both machines.

[david.macias · Accepted solution]

I've seen this with CAD and enterprise and most of the times it's had to do with Black Ice or a firewall installed on the PC.

david

[hauchinango]

David, you are correct! I disabled windows firewall and all is fine.

Any one know what ports the supervisor uses so that I can create an exception in the firewall?

[geoff]

For UCCE there is a Port Usage document defining all the TCP and UDP ports the products use. I would imagine Express has a similar document.

Regards,

Geoff

[csshenoy80]

this should help you out:

UCCX5 -

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/maintenance/port_utilization/crs501pu.pdf

UCCX7 -

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/configuration/guide/uccx70prtuti.pdf