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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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CVP Error

I am having problem in CVP whenver users try to reach the agent by dialing 33333).Call drops after playing error message.I dont have any gateway, This is my lab setup, I am using CVP as voice gateway in callmanger.Please see the attachement for log

Resolved! need help with ipccx 5.0

i would like to know if there is a a specific 2003 image needed for ipccx 5.0. I was told by tac that a cisco 2003 build was needed or the server balks a install, I have build 4.0.5 and never needed any special cisco 2003 build.also have crs matrix c...

bmarlin by Beginner
  • 7 replies
  • 0 Helpful votes

Jaguar WatchDOG

I am not able to uninstall the Jaguar watchDog. I am not even able to start the service via windows or ICM Service Control.Bcz of this I am not able to access the URLhttps://x.x.x.x/instancenamePlease tell me how to fix that problem.

robotic soung on ipcc recorded call

Hello everyone.I have the following problem:I have a CCM 4.1(3)sr7 and IPCC 3.5(2).The calls are recorded using a workflow and everything was working fine.Some day ago the voice quality is very poor and robotic.Can anyone help?Thank youGleidson CCVPN...

GleidsonG by Beginner
  • 2 replies
  • 0 Helpful votes

Control Center Help

Hi all,My : -)Cisco Desktop LDAP monitor service and -)Cisco Desktop Sync Service are CRASHED.This happened after I change the IP address of my server. I also tried to restarted them from "Services" but it don't let me do it.If anyone can hel...

Resolved! CCX 5.0 Installation users permissions

Hello All,I am installing CCX 5.0(2) and I'm new to this version. I have create, in CCM, a user for AXL access with the same permissions that CCMAdministrator and works, but in the next step (document crs502ig.pdf, page 7-18, step 7) I have to enter ...

mcecilia by Beginner
  • 2 replies
  • 0 Helpful votes

Resolved! ICMDBA Estimate Tool

I am working on a new UCCE Installation version 7.2.4. I have been messing around with the ICMDBA Estimate tool and have a question.The ICM Administration Guide for ICM has a screen shot of the tool that includes fields for Calls Routed and Call Term...

ICM Test Plan

I am building a new UCCE environment from the ground up including:2 Roggers2 Distributor AW's4 Call Manager PGsThere are a couple extra parts to the environment including CVP, however I was curious if anyone had and would like to share a test plan th...