06-29-2011 01:12 PM - edited 03-14-2019 08:09 AM
Agent's Contact Service Queue in Cisco Supervisor Desktop is showing user taking call from wrong queue. I have checked agents skill and they are not assigned to that CSQ. What else can I look at?, Second issue Agent occasionally ends up with two call at the sametime. Any thought on that? Thanks
06-29-2011 03:00 PM
It ill be helfull if you can provide the version and if this is UCCX or enterprise based system
06-30-2011 05:47 AM
The version we are running is Version 8.02 UCCX.
07-18-2011 11:24 AM
Upgrade from 8.0(2), it's loaded with bugs. I'm having similar issues with Supv. Desktop on 8.0(2), upgraded to 8.0(2)_SU3 and issues went away.
CSCtk82341 | Voice CSQ team summary shows blank in CSD |
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