Desktop supervisor question

[Brad Pajari]

Agent's Contact Service Queue in Cisco Supervisor Desktop is showing user taking call from wrong queue. I have checked agents skill and they are not assigned to that CSQ. What else can I look at?, Second issue Agent occasionally ends up with two call at the sametime. Any thought on that?  Thanks

[anubhati]

It ill be helfull if you can provide the version and if this is UCCX or enterprise based system

[Brad Pajari]

The version we are running is Version 8.02 UCCX.

[mlucas1911]

Upgrade from 8.0(2), it's loaded with bugs. I'm having similar issues with Supv. Desktop on 8.0(2), upgraded to 8.0(2)_SU3 and issues went away.

　

　

CSCtk82341

Voice CSQ team summary shows blank in CSD