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different finesse layout

Mikhail Kalita
Beginner
Beginner

Good day! How can I get the different Finesse layouts for my different agents? Is it possible to configure the different Finesse layout in UCCX 10.6?

2 Replies 2

Manish Gogna
Cisco Employee
Cisco Employee

Hi Mikhail,

Please check the following

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1001/user/guide/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001_chapter_0111.html#CFIN_TK_ED5093A3_00

HTH

Manish

Deepak Rawat
Cisco Employee
Cisco Employee

Mikhail, till version 10.x UCCX only supports a single Call Variable Layout for the Finesse agents however starting version 11.x there can be multiple layouts upto a maximum of 200. Refer below:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/release/docs/UCCX_BK_R7697E6E_00_release-notes-for-uccx-solution/UCCX_BK_R7697E6E_00_release-notes-for-uccx-solution_chapter_011.html#CFIN_TP_M357DF15_00

Regards

Deepak

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