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Hi,I was curious if there was a way to check what the last element was called in a Custom Java Class.I'm looking to build a hash table and associated reason codes to elements. I know I can accomplish this by creating a session variable on each elemen...

HiDoes someone know, what's the exact meaning of the field "Direction" within the Agent_Real_Time table?The description within the database schema handbook's from UCCE 8.5 up to 10.5 and also the template help of the Agent Real Time Stock report decr...

Hi there,I'm fairly new to CVP Call Studio and I've been reading Cisco CVP documentation and it seems that in order to pass data (parameters) between the ICM script and the Call Studio application the CVP_Subdialog_Start and CVP_Subdialog_End element...

Hi everyone,     I have requirement from customer.I checked that The CAD not support in this requirement and it possible on finesse.so install finesse on separate server but i not found configuration about finesse integrate with UCCX.I would like to ...

Hi,Is there anyway to disable the SSL in socialminer?I have searched online but couldn't find anything useful. Basically i want to disable the SSL, so i can access it with http://socialminerlocal instead of https://socialminerlocal.Because this is fo...

Hi,Want to know if anyone has automated error monitoring. The idea is to look for few key words in actionlog and error logs and upon finding them, need to send an email to the admin. Or on a sample basis I want to configure SNMP trap of a specific CV...

HiHow I can change the datasource of the STOCK value list "Agents" into a productive CUIC 10,0 system environement, where I can't delete the reports, the report definition and the existing value list.?Soemone has choosen the wrong datasource while im...

Hello'I have a 3rd party finesse gadget which fetches data from a db and displays data from some fields in finesse gadget space. I need to know that is there any way in which I can configure which some settings related to the gadget in from Finesse A...

Hi,I am kind of new to finesse and there is a need for us to move to finesse from ctios based desktop applications.The current application that we have has a ton of customization's and am not sure if that can be achieved by the out of box finesse app...

Hi Everyone,Since I'm a newbie to call studio,I just wanted to know Whether to go with JNDI or Custom classes to talk to database and why?Please help me out with a java class to talk to the database which can fetch a single record from database and p...

Hi All,We have developed agent desktop based on finesse API. The issue we are facing right now is during login.We can easily login to the application using Agent ID. But when we use Agent Name to login we get following error:“Invalid Authorization Us...

I have a customer workspace that I was asked to review. I did not develop the code but am trying to determine some best practices.The app is quite large, it takes time to load into my laptop workspace. Which gives me pause as to how the Server memory...

I'm creating a new campaign using a "twitter search" and also a "facebook fanpage". I'm going apply the same filters for both accounts. The problem that I have is that the filters are case-sensitive. Then, if any account receives, for example: “Failu...