disable the CAD to close the call with the customer

[helawamry]

Hi,

I have IPCCX 4.0(4), can i disbale the agent(CAD) to close the line during the call with customer from the phone.

Regards

[ssoberlik]

Yes you can disable the CAD to close the call but you must be in the Not Ready state to make a call. The Make Call button is disabled when you are in the Ready state.

[helawamry]

Dear SARAH

Thank you for your reply, but i need the desktop agent can't close the call with the client from the physical buttom under the phone set or from soft key end call.

[david.macias]

No, this is not possible.

david

[l.mourits]

Aha, the famous problem of trying to get a technical solution for misbehavior of individuals.

Answer is: There is no way to do this, other then taking disciplinairy measurements to your agents.