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Hi,
i have customer willing to deploy Cisco Contact center enterprise on premise 12.5 with about 400 agent but total 250 concurrent agents, these agent will use soft-client Cisco jabber, can we configure the CUCM 12.5 with multiple users to login in ...
Hi,we have ECE ver. 12 integrating cisco CCE with Finesse agents, the customer has request to receive chats/messages from social media channels like (FB, Twitter, etc..) or notifications that there is customer sent chat/message during non working hou...
Hi, we have CCE 11.6 and we want to integrate with social media sites like FB and twitter to let finesse agent react to feeds and comments on social media.SociallMiner was able to do so but this was disabled by FB and twitter for security reasons, is...
Hi,we have Cisco Web-ex board and teams registered on cloud and there is CUCM, voice gateway and IP phones registered on premise, we have configured Expressway solution for making calls between on-perm and on-cloud devices. can we add call-me service...
we tried to make different user account to login on one cisco jabber installed on PC but it fails. only one user can login which is associated to cisco jabber configuration on CM.
the case we have call center agents about 300 with different shifts, the total concurrent will be 200 so, the customer will install 200 PC's which installed with softphone or jabber, we need to allow any agent to login on any PC so, each agent will n...
is there work around for this, by using softphone with extension mobility for example. actually, the customer will have certain no. of PC's but with more quantity of call center agents who will login for getting their extensions.
