Display caller ID info within Enterprise Data pane of CAD

[justinsanders]

Hello,

Does anyone know how, or if it is possible, to display the caller ID info in the enterprise data pane. Right now we are using the default , layout, ANSI, DNSI displays.

All of the calls coming into the queue are from internal callers. I need to be able to pull in the Alerting Name field from the DN that is calling and display it to the agents rather than just the number they called from.

Thanks

Justin

[frzhang]

There won't be an easy one. Since the internal caller put the outside caller on hold then dial the RP. So, UCCX only gets the call leg information of the internal caller. That's just the way it is.