05-19-2005 03:02 PM - edited 03-13-2019 10:55 PM
We'd like to display our real time Agents stats i.e. who is logged in, ready not ready current wait time etc. on a reader board. Has anyone does this before and if so how did you do it?
Thanks.
05-20-2005 07:11 AM
For queue stats, you can pull all those with a simple CRA script and publish with document and http steps. Easy.
For agent stats, you need to be creative.. TAPI/JTAPI or pull it from the CRA database with frequent intervals.
rgds
Johnny
05-20-2005 09:17 AM
Do you have any sample scripts for the Agent Stats?
Thanks,
Christy
05-22-2005 11:36 PM
05-23-2005 02:27 AM
me too waiting for anyones reply.
01-08-2007 03:55 AM
I know this is quite an old thread, but since there has never been a solution so far I wanted to bring my new post to your attention, as this post contains the solution:
Kind regards,
Leo
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