Displaying Agent stats - Logged in, Ready etc.on a reader board

[christy.kim]

We'd like to display our real time Agents stats i.e. who is logged in, ready not ready current wait time etc. on a reader board. Has anyone does this before and if so how did you do it?

Thanks.

[luchau]

For queue stats, you can pull all those with a simple CRA script and publish with document and http steps. Easy.

For agent stats, you need to be creative.. TAPI/JTAPI or pull it from the CRA database with frequent intervals.

rgds

Johnny

[christy.kim]

Do you have any sample scripts for the Agent Stats?

Thanks,

Christy

[luchau]

I will attach a sample, but I think they show you some examples on the CRA course.

rgds

[Muhammad Raza]

me too waiting for anyones reply.

[l.mourits]

I know this is quite an old thread, but since there has never been a solution so far I wanted to bring my new post to your attention, as this post contains the solution:

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1ddd3377

Kind regards,

Leo