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Vitthal Thutte
Beginner

ECE Integration with UCCE 12.5

I installed ECE 12.5 setup (Web server on 1 VM & remaining in other VM) as Collocated Deployment. Installation is completed successful on all the 4 VM (Side A & B). I started the configuration on webserver but i unable to find Integration under partition in Administrator to integrate ECE with UCCE. Why integration option is not showing under partition???

 

Both ECE & UCCE is 12.5

 

ECE.PNG

V T
3 REPLIES 3
bill.king1
VIP Engager

Are you logged in as pa or sa?

Vitthal Thutte
Beginner

I logged in as SA.

V T

The guide says you need to log in as pa, not sa. They have different capabilities.

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_12_5_1/Installation/Guide/ece125_installationguide_for_ucce.pdf

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Integration between ECE and Unified CCE is enabled and configured through the Administration Console.
To integrate ECE with Unified CCE:
1. Sign in to the Administration Console as a partition administrator.
2. In the Tree pane, browse to Administration > Partition: Partition Name > Integration > Unified CCE >Unified CCE.

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