About Vitthal Thutte

Vitthal Thutte · 09-26-2023

Hi Team,We are using Jabber version 14.1. Agent Using finesse & other applications like CRM, tax portal. When they toggling to CRM window or TAX window they not able to see the active call time. To see the active call time, they need to open jabber....

Vitthal Thutte · 05-26-2022

We have ECE 12.5 collocated deployment. Is there any way to send/receive ECE chat transcript over mail for supervisor?

Vitthal Thutte · 01-07-2022

I installed ECE 12.5 setup (Web server on 1 VM & remaining in other VM) as Collocated Deployment. Installation is completed successful on all the 4 VM (Side A & B). I started the configuration on webserver but i unable to find Integration under parti...

Vitthal Thutte · 10-08-2021

We are getting below error while adding trigger 10.9191 in VVB 12.5 but at the same time we are able to add trigger 109191. " Invalid Trigger Name. Please enter a valid trigger name." Seems wildcard period causing error. How to resolve the error?

Vitthal Thutte · 09-04-2021

I am checking compatibility of CUIC 12.0 with UCCE 11.5 and 12.5. In Cisco compatibility matrix its show value as blank & i not able to understand what it mean. In compatibility matrix its shown 3 value (N, Y & blank). What is meaning of blank>

Vitthal Thutte · 05-27-2022

Hi Devid, There is option to send Chat transcript to customer "Email the chat transcript to the customer". I am looking similar option to send transcript to supervisor. Is there any way to configure the email ID of supervisor instead of customer to s...

Vitthal Thutte · 05-12-2022

You can increase the chat termination time for no response so that agent will get more time to respond before chat terminate. You can change the same in "Chat watchdog setting"

Vitthal Thutte · 02-09-2022

Default CUIC Stock reports are summary reports. You need to create custom reports for same.

Vitthal Thutte · 01-07-2022

I logged in as SA.

Vitthal Thutte · 10-08-2021

Its bug (Bug ID: CSCvt80236) & addressed in Cisco VVB 12.5(1)ES02.

Member Since	‎11-06-2020 08:51 PM
Date Last Visited	‎12-13-2023 12:56 AM
Posts	20
Total Helpful Votes Received	30

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Jabber active call time always on top of Window

ECE 12.5 Chat Transcript Extraction by Supervisor

ECE Integration with UCCE 12.5

Invalid Trigger error for VVB 12.5

Compatibility of CUIC 12.0 with UCCE 11.5 and 12.5

Re: ECE 12.5 Chat Transcript Extraction by Supervisor

Re: Chat Acceptance Timer

Re: PCCE 12.5 Cuic Report

Re: ECE Integration with UCCE 12.5

Re: Invalid Trigger error for VVB 12.5