CTI servers send very sensitive data collected during IVR interaction with the customer. Most of the time this is account numbers, pin numbers or other data items that are used for authenticating the caller. In this day and age we cannot transmit this data unencrypted. Any one can snif the credentials or the account number data off the wire.
Cisco must enhance GED-188 protocol to support encryption. We looked at custom solutions such as host to host vpn or proxy based solutions. These solutions are one off and introduce their own vulnerabilities. Additionally in high available architecture in which CTI operates there are multiple hosts making the one-off solution very complex. Also every CTI application inside our organization has to implement a custom solution to remove the risk. This makes it very expensive and quite impractical.
I would think this is a problem for any bank, insurance or retailer. Cisco should seriously consider supporting SSL on top of GED-188.
Team, Here's an overview of Webex Teams Developer resources.Do you have a nice use-case, app, sample code, etc? Please comment and I will add it!
Webex Developer PortalDeveloper blog Developer suppor...
Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this releas...
Reqested to display a CUIC report in Finesse Agent Desktop
User wanted stats from a report they had created in CUIC to be displayed as a new tab in Finesse Agent Desktop.
Attached is a solution I got to work us...
I am working on a Webex Teams Bot. It was quite complicated to find all the necessary information to have a running webhook in python. Therefore, I am sharing a simple way to do it here.
It is necessary to have
I wanted to test the custom logging functionality.
There's an easy Library to use.
I made a sample class that matches the Activity Log for Element entry events.