Contact Center

Hi,I am using the latest version of contextstore SDK (1.0.7-10011). I am trying to lookup on a customer object. But it does not return me anything. The same code was working fine with previous versions. I am not sure what has changed.I enabled some d...

Hi All,         This is what I got when I want to repeat an audio for n number of times. In my requirement, I need to prompt a menu  which took dtmf as input, if user enter 9 as dtmf , I need to prompt an audio n number of times. The  number of itera...

Hi all, I created a menu using VMenuFiled class , but couldn't able to capture the input at menu, and I'm not aware of  concept of scratch data in voice element, what it does exactly? it represents the current state of a call this is what I knew abou...

Hi,We currently have a softphone component which talks to the ICM CTI Server and we are in the midst of creating a connector to Finesse for this softphone component.  We are using the Finesse REST Web Services as the interface and I noticed that the ...

Hi All,I have a requirement to open an IE browser with different URL links based on some criteria like last call type.  Please let me know if it is possible to open different URL links based on call criteria.I had seen screen pop up gadget documents,...

Is there a way to determine which browsers Agents/Supervisors are using to access Finesse?  I need to audit the system for compliance with the supported browsers list.Recently, when upgrading to UCCX v11, Finesse uses SocketIO and does not work well ...

Hello Experts,Following is the customer's customized dashboard requirement. Wanted to confirm if the same dashboard layout can be achieved/customized in CUIC with the same look and feel?ThanksGP.

Hi, We have been reviewing Cisco Packaged Contact Center Enterprise Developer Reference Release 10.5 in order to understand the use of PCCE APIs, and we see the example URI to access, for example, the Agent API:https://<server>/unifiedconfig/config/a...

Hi,I have upgraded CVP 11.0.1 TO ES6 as advised to get the context service working however after the upgrade when I try to access the OAMP page I git Unknow RequestI'm having PCCE Lab Deployment so my CVP OAMP and Call Server are collocatedAny help o...

I know I have seen similar posts in the past, but I am hoping to get the latest info.We've written an application that utilizes the Finesse XMPP as well as REST API functionality, and we of course need to log into both. But, we'd like to allow users ...

hi folks,I'm facing the same issue in Finesse v11. Its a fresh install. Issue is suddenly i was unable to open agent desktop URL. For this, I followed below procedure;- stop cisco finesse Tomcat- stop cisco Finesse notification service.- Start cisco ...

Hi members,I have implemented UCCE v11.0.1 with Finesse 11.0.1. I have client requirement of integrating Finesse into their CRM software using Finesse API.They stood with their requirement of using FAC (Force Authorization Code) for outbound calls. S...