Enter Element behaviour

[vincent.zheng]

We are using call studio 10.5, and I want to know the behavior of Enter element. For example, if it is digit enter element, and I specify the min and max to 3 and 3, then when we do the phone call, if user enter 4 digits, it will automatically take the first 3 digits to fit the digit enter element, then cache the last digit into next menu or enter element? If in this case, the last digit will fit into next element without let user know what they should do, I called it "menu skipping".

So for example I have a enter element that ask user to enter the CVV, which is exactly 3 digits, with or without the pound key, how I gonna decide this without any menu skipping? I already try add one flusher after the enter element, but still, doesn't work really well on that.

One potential workout is for the cvv enter element, I specify min digit is 3 and max digit is 4 (to catch the # key), then using a java class to determine the size of input, if the size of input is 3, (the pound key will become space in the value field, so I will trim it and determine the size), then take the input into next element for use; otherwise it will route to re-enter flow to ask user to enter again.

Any other suggestion?

[janinegraves · Accepted solution]

Yes Vincent, when an extra touchtone is in the gateway's DTMF Input

Buffer, and if the folllowing Audio Groups allow BargeIn, then the

caller will NOT hear the audio, and the dtmf is entered as the caller's

input into whatever element next collects input. This is called

'BargeIn' (not skipping).

1) You can cause the gateway to clear its DTMF Input Buffer by

de-selecting the checkbox for BargeIn on the *next *Audio Group - do

this by

A)going to the Config'n pane of the element (right-side of screen),

B) click on the name of an audio group, eg, *Digits *Initial

C) In the lower half of the window, you'll see a checkbox labelled Barge-In

D) De-select this box. Then any DTMF already in the DTMF Input Buffer on

the gateway will be deleted. And the caller will have to listen to this

entire audio prompt.

2) Otherwise, you can do what you suggested, wait for MaxDigits: 4 and

then determine the input length and then proceed accordingly. However,

there's no element in Studio 10.5 for determining the length.